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~isPartOf:"Journal of retailing and consumer services"
~subject:"Innovationsmanagement"
~subject:"Service quality"
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Innovationsmanagement
Service quality
Quality management
18
Qualitätsmanagement
18
Dienstleistungsqualität
17
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Distribution channel
5
Einzelhandel
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Retail trade
5
Vertriebsweg
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Confidence
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Lieferantenmanagement
4
Online retailing
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Online-Handel
4
Product quality
4
Produktqualität
4
Supplier relationship management
4
Vertrauen
4
E-commerce
3
Electronic Commerce
3
Customer integration
2
Customer service
2
Fashion
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Kundenintegration
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Kundenservice
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Lieferkette
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Logistics
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Logistics provider
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Logistik
2
Logistikdienstleister
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Marketing management
2
Marketingmanagement
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2
Relationship quality
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SERVQUAL
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Supply chain
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Dwivedi, Yogesh Kumar
2
Akter, Shahriar
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Andronikidis, Andreas
1
Asante, Daniel
1
Asante, Eric Adom
1
Balasubramanian, Nataraj
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Cavallero, Luisa
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Chaney, Damien
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Chen, Mu-Chen
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Hamid, Mahmud
1
Hasan, Najmul
1
Hossain, Tasnim M. Taufique
1
Hsu, Chia-Lin
1
Hsu, Ping-Yu
1
Huang, Lin
1
Ifie, Kemefasu
1
Kamvysi, Konstantina
1
Kattiyapornpong, Uraiporn
1
Kim, Junic
1
Kwamega, Michael
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Lee, Li-Hung
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Lim, Rodney
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Loureiro, Sandra M. C.
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Lunardo, Renaud
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Mavridou, Vasileia
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Md Uzir Hossain Uzir
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Miranda, Francisco J.
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Nguyen Tuyet-Mai
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Prassida, Grandys Frieska
1
Prentice, Catherine
1
Safari, Sepehr
1
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Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
114
International journal of productivity and quality management : IJPQM
72
The TQM journal : the international review of organizational improvement
70
International journal of quality & reliability management
64
Quality management journal : QMJ
50
Total quality management & business excellence
50
International journal of quality and service sciences
37
International journal of services and operations management
30
International journal of production research
28
International journal of production economics
22
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
Health care management review : HCM review
19
International journal of hospitality management
19
Journal of health organization and management
18
International journal of six sigma and competitive advantage : IJSSCA
17
SpringerLink / Bücher
16
Amfiteatru economic : an economic and business research periodical
15
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Journal of business research : JBR
13
Service business
13
International journal of quality and innovation
12
The service industries journal
12
European journal of operational research : EJOR
11
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
International journal of business innovation and research
10
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
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ECONIS (ZBW)
17
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
3
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
6
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
7
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
8
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
9
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
10
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad
;
Shokoohyar, Sina
;
Safari, Sepehr
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Saved in:
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