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~isPartOf:"Journal of retailing and consumer services"
~subject:"Service quality"
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Search: subject_exact:"Consumer complaints"
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Subject
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Service quality
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
11
Justice
10
Gerechtigkeit
9
Viral marketing
8
Virales Marketing
8
Mobile communications
7
Mobilkommunikation
7
Satisfaction
5
Emotion
4
Ethiopia
4
Online retailing
4
Online-Handel
4
Perceived justice
4
USA
4
United States
4
Äthiopien
4
Brand image
3
Brand management
3
Co-creation
3
Customer integration
3
Kundenintegration
3
Markenführung
3
Markenimage
3
Social Web
3
Social media
3
Social web
3
Word-of-mouth
3
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37
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37
Aufsatz in Zeitschrift
37
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English
37
Author
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Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Karande, Kiran
2
Khantimirov, Denis
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Ashley, Christy
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baker, Thomas L.
1
Bambauer-Sachse, Silke
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Cho, Youngju
1
Cioppi, Marco
1
Curina, Ilaria
1
Daroczi, Zoltan
1
Dootson, Paula
1
Dorsey, Joshua D.
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Francioni, Barbara
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
47
International journal of hospitality management
44
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
The service industries journal
17
Journal of the Academy of Marketing Science
15
Journal of service research
14
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
Journal of service theory and practice
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
Tourism management : research, policies, practice
6
Cogent business & management
5
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of global marketing
5
Journal of marketing
5
Journal of retailing
5
Australasian marketing journal
4
Business horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of hospitality and tourism insights
4
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ECONIS (ZBW)
37
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1
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
6
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
7
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
8
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
9
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
10
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
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