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~isPartOf:"Journal of service management"
~isPartOf:"The American economic review"
~subject:"Service quality"
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Search: subject_exact:"Gesundheitssektor"
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Service quality
Gesundheitswesen
31
Health care system
31
Dienstleistungsqualität
15
Health care
12
Gesundheitsversorgung
11
USA
9
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9
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Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
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Cutler, David M.
1
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1
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1
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1
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1
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1
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1
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1
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1
Hogan, Suellen J.
1
Hogreve, Jens
1
Huckman, Robert S.
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Landrum, Mary Beth
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
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Mifsud, Matthieu
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N'Goala, Gilles
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Poksinska, Bozena
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Ponsignon, Frederic
1
Propper, Carol
1
Quist, Johan
1
Seiler, Stephan
1
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Journal of service management
The American economic review
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Working paper / National Bureau of Economic Research, Inc.
16
Journal of health economics
15
Quality management journal : QMJ
14
International journal of productivity and quality management : IJPQM
12
Technological forecasting & social change : an international journal
12
Health marketing quarterly
11
Journal of business research : JBR
11
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
European journal of operational research : EJOR
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
OECD Health Statistics
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
Journal of the Operational Research Society
6
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ECONIS (ZBW)
15
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
5
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
6
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
7
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
8
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
9
Free to choose? : reform, choice, and consideration sets in the English national health service
Gaynor, Martin
;
Propper, Carol
;
Seiler, Stephan
- In:
The American economic review
106
(
2016
)
11
,
pp. 3521-3557
Persistent link: https://www.econbiz.de/10011574257
Saved in:
10
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
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