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~isPartOf:"Journal of service management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Vertrauen"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Vertrauen
Beziehungsmarketing
192
Relationship marketing
192
Dienstleistungsqualität
93
Service quality
93
Kundenzufriedenheit
92
Consumer behaviour
87
Konsumentenverhalten
87
Customer integration
29
Kundenintegration
29
Quality management
28
Qualitätsmanagement
28
Dienstleistungssektor
20
Service industry
20
Betriebliche Wertschöpfung
19
Value creation
19
Customer value
18
Kundenwert
18
Services
17
Social Web
17
Social web
17
Dienstleistung
16
Customer experience
13
Taiwan
13
Brand image
12
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Markenimage
12
customer satisfaction
12
Confidence
11
service quality
11
Dienstleistungsmarketing
9
Innovation
9
Retail trade
9
Services marketing
9
Beschwerdemanagement
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Aksoy, Lerzan
3
Marimon, Frederic
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Ponsignon, Frederic
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Yang, Ching-chow
3
Buoye, Alexander
2
Casadesús, Martí
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Petnji Yaya, Luc Honore
2
Shahin, Arash
2
Tronvoll, Bård
2
Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Alonso-Almeida, M. Mar
1
Arbore, Alessandro
1
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1
Bahar, Reyhan
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1
Batat, Wided
1
Başgöze, Pınar
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Bernardo, Merce
1
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1
Boakye, Kwabena G.
1
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1
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Bravi, Laura
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Bäckström, Ingela
1
Cassia, Fabio
1
Chang, Chun-Ming
1
Chang, Peng-Chan
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Journal of service management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
402
Journal of business research : JBR
198
International journal of hospitality management
149
The journal of services marketing
125
The service industries journal
76
Journal of hospitality marketing & management
69
Industrial marketing management : the international journal for industrial and high-tech firms
64
Journal of retailing
61
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
60
Cogent business & management
55
Asia Pacific journal of marketing and logistics
54
Tourism management : research, policies, practice
51
Journal of strategic marketing
50
Journal of service research : JSR
49
Services marketing quarterly
49
The journal of business & industrial marketing
49
Service business
48
International journal of retail & distribution management
47
The international review of retail, distribution and consumer research
47
Journal of the Academy of Marketing Science
44
The international journal of bank marketing : IJBM
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
International journal of electronic customer relationship management : IJECRM
39
Psychology & marketing
39
International journal of electronic marketing and retailing : IJEMR
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of retail and distribution management
35
The TQM journal : the international review of organizational improvement
35
European journal of marketing : EJM
33
Marketing intelligence & planning
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
SpringerLink / Bücher
30
Journal of marketing
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Total quality management & business excellence
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
99
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
8
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
9
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
10
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
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