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~isPartOf:"Journal of service management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
192
Relationship marketing
192
Dienstleistungsqualität
93
Service quality
93
Kundenzufriedenheit
92
Consumer behaviour
87
Konsumentenverhalten
87
Customer integration
29
Kundenintegration
29
Quality management
28
Qualitätsmanagement
28
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customer satisfaction
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Aksoy, Lerzan
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2
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1
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1
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1
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1
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1
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1
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1
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1
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Journal of service management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
373
Journal of business research : JBR
168
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Cogent business & management
50
Tourism management : research, policies, practice
50
Services marketing quarterly
47
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Psychology & marketing
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
International journal of electronic customer relationship management : IJECRM
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
The TQM journal : the international review of organizational improvement
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
27
Journal of marketing
27
Marketing intelligence & planning
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
SpringerLink / Bücher
24
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
93
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
8
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
9
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
10
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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