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~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"Hotellerie"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Hotellerie
Konsumentenverhalten
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Relationship marketing
40
Consumer behaviour
38
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Services
10
Arbeitszufriedenheit
9
Customer experience
9
Dienstleistung
9
Job satisfaction
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Dienstleistungssektor
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Einzelhandel
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Retail trade
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Service industry
8
Customer integration
7
Kundenintegration
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Dienstleistungsmarketing
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Services marketing
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Viral marketing
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Virales Marketing
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Customer loyalty
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Emotion
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Service recovery
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Zufriedenheit
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Mitarbeiterbindung
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Online retailing
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Online-Handel
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Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Edvardsson, Bo
2
Hillebrand, Bas
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Tronvoll, Bård
2
Wirtz, Jochen
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Aslan, Marjan
1
Batat, Wided
1
Birgelen, Marcel van
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Breazeale, Michael
1
Brunner, Amelia
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
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Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
De Keyser, Arne
1
Delcourt, Cécile
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Füller, Johann
1
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Journal of service management
Journal of retailing and consumer services
365
International journal of hospitality management
281
Journal of business research : JBR
187
The journal of services marketing
150
Journal of hospitality marketing & management
129
International journal of contemporary hospitality management
115
Journal of travel and tourism marketing
111
Tourism management : research, policies, practice
95
The service industries journal
89
Cogent business & management
80
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Asia Pacific journal of marketing and logistics
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Service business
59
Journal of service research : JSR
57
Psychology & marketing
56
Journal of strategic marketing
48
European journal of marketing : EJM
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
44
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
40
The TQM journal : the international review of organizational improvement
40
International journal of electronic marketing and retailing : IJEMR
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of Asian finance, economics and business : JAFEB
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
International journal of electronic customer relationship management : IJECRM
34
The international review of retail, distribution and consumer research
34
The journal of business & industrial marketing
34
Total quality management & business excellence
34
Journal of air transport management
33
International journal of quality and service sciences
32
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of retail & distribution management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
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ECONIS (ZBW)
53
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
3
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
7
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
10
Smile for a while : the effect of employee-displayed smiling on customer affect and satisfaction
Otterbring, Tobias
- In:
Journal of service management
28
(
2017
)
2
,
pp. 284-304
Persistent link: https://www.econbiz.de/10011704038
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