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~isPartOf:"Journal of service management"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Social relations"
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Search: subject_exact:"Beziehungsmanagement"
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Brand image
Customer integration
Social relations
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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38
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Jaakkola, Elina
3
Bilstein, Nicola
2
Edvardsson, Bo
2
Helkkula, Anu
2
McColl-Kennedy, Janet R.
2
Patrício, Lia
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Tronvoll, Bård
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1
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1
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1
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1
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1
Calder, Bobby J.
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cooper, Danielle
1
Cova, Bernard
1
Dyck, Stefan
1
Elg, Mattias
1
Fan, Xiucheng
1
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1
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1
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Fließ, Sabine
1
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Grohs, Reinhard
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1
Handrich, Matthias
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1
Heere, Bob
1
Heidenreich, Sven
1
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Journal of service management
Journal of business research : JBR
185
Journal of retailing and consumer services
127
The journal of product & brand management
80
The journal of brand management : an international journal
69
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of hospitality management
61
The journal of services marketing
43
Journal of strategic marketing
35
Asia Pacific journal of marketing and logistics
34
Journal of travel and tourism marketing
33
Cogent business & management
31
Psychology & marketing
29
The journal of business & industrial marketing
28
International journal of contemporary hospitality management
27
Marketing intelligence & planning
26
SpringerLink / Bücher
26
The service industries journal
26
Tourism management : research, policies, practice
26
Journal of hospitality marketing & management
24
Journal of marketing management : MM
24
Journal of the Academy of Marketing Science
24
International journal of internet marketing and advertising : IJIMA
22
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
22
European journal of marketing : EJM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of service research : JSR
19
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Journal of promotion management : innovations in planning and applied research
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Service business
18
European journal of marketing
17
Journal of service theory and practice : JSTP
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of marketing
16
Journal of marketing management : JMM ; journal of the Academy of Marketing
16
Journal of service research
15
Technological forecasting & social change : an international journal
15
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ECONIS (ZBW)
38
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
6
Figures in the carpet of branding
Brown, Stephen
- In:
Journal of service management
33
(
2022
)
3
,
pp. 428-436
Persistent link: https://www.econbiz.de/10013325592
Saved in:
7
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
Saved in:
8
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
9
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
10
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
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