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~isPartOf:"Journal of service management"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
Social web
Beziehungsmarketing
6
Customer loyalty
6
Relationship marketing
6
Kundenzufriedenheit
5
Consumer behaviour
4
Konsumentenverhalten
4
Confidence
3
Dienstleistungsqualität
3
Service quality
3
Vertrauen
3
Customer retention
2
Kundenbindung
2
Switching behaviour
2
Switching costs
2
Trust
2
Wechselverhalten
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Customer commitment
1
Deep indicators
1
Delight
1
Einzelhandel
1
Employee loyalty
1
Employee ownership
1
Employee retention
1
Employee satisfaction
1
Employee trust
1
Financial services
1
Finanzdienstleistung
1
Hygiene factors
1
Information usage
1
Job satisfaction
1
Longitudinal
1
Measurement
1
Messung
1
Mitarbeiterbindung
1
Mitarbeiterkapitalbeteiligung
1
Moderator effects
1
Panel
1
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Article
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English
5
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Aksoy, Lerzan
1
Breazeale, Michael
1
El-Manstrly, Dahlia
1
Füller, Johann
1
Heskett, James L.
1
Loureiro, Sandra Maria Correia
1
Matzler, Kurt
1
Miranda, Francisco J.
1
Strobl, Andreas
1
Thurner, Norbert
1
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Journal of service management
Journal of retailing and consumer services
41
The service industries journal
14
Journal of business research : JBR
13
International journal of contemporary hospitality management
12
Cogent business & management
11
International journal of hospitality management
11
Journal of hospitality marketing & management
11
The TQM journal : the international review of organizational improvement
9
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of the Academy of Marketing Science
7
The international journal of bank marketing : IJBM
7
The journal of services marketing
7
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of open innovation : technology, market, and complexity
6
Psychology & marketing
6
Service business
6
International journal of business information systems : IJBIS
5
International journal of electronic customer relationship management : IJECRM
5
Journal of Islamic marketing
5
Journal of marketing analytics : JMA
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of strategic marketing
5
The journal of applied business research
5
Total quality management & business excellence
5
Computer-mediated marketing strategies : social media and online brand communities
4
European journal of marketing : EJM
4
How to succeed in the digital age : strategies from 17 top managers
4
International Journal of Customer Relationship Marketing and Management (IJCRMM)
4
International journal of business excellence : IJBEX
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
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ECONIS (ZBW)
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1
Enhancing
customer
loyalty
: critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
3
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
4
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
5
How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
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