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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Kundenintegration
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Emotion
6
Innovation
6
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English
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Aksoy, Lerzan
3
Jaakkola, Elina
3
Ponsignon, Frederic
3
Bilstein, Nicola
2
Buoye, Alexander
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Hammedi, Wafa
2
Helkkula, Anu
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Anderson, Laurel
1
Arbore, Alessandro
1
Batat, Wided
1
Benoit, Sabine
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Buhalis, Dimitrios
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cova, Bernard
1
Delcourt, Cécile
1
Dong, Beibei
1
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Published in...
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Journal of service management
Journal of retailing and consumer services
403
Journal of business research : JBR
237
International journal of hospitality management
149
The journal of services marketing
138
The service industries journal
78
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
66
Journal of retailing
61
International journal of contemporary hospitality management
60
Journal of travel and tourism marketing
60
Journal of strategic marketing
59
Journal of service research : JSR
58
Tourism management : research, policies, practice
57
Service business
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
Journal of the Academy of Marketing Science
51
Services marketing quarterly
50
The journal of business & industrial marketing
50
Asia Pacific journal of marketing and logistics
47
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
44
SpringerLink / Bücher
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
39
International journal of electronic customer relationship management : IJECRM
36
International journal of retail and distribution management
35
Marketing intelligence & planning
35
The TQM journal : the international review of organizational improvement
35
Journal of marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
The international journal of bank marketing : IJBM
34
The journal of product & brand management
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of service research
29
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
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ECONIS (ZBW)
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
9
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
10
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
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