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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Social web"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Social web
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
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Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
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Dienstleistungsmanagement
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Einzelhandel
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Innovation
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English
55
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
2
Meyer, Anton
2
Tronvoll, Bård
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Bartsch, Silke
1
Batat, Wided
1
Benoit, Sabine
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Calder, Bobby J.
1
Cao, Huanhuan
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cooper, Danielle
1
Delcourt, Cécile
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Fan, Xiucheng
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Füller, Johann
1
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Journal of service management
Journal of retailing and consumer services
303
Journal of business research : JBR
220
International journal of hospitality management
146
The journal of services marketing
120
Journal of hospitality marketing & management
74
Industrial marketing management : the international journal for industrial and high-tech firms
69
The service industries journal
69
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
58
Journal of strategic marketing
58
Tourism management : research, policies, practice
58
Cogent business & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service research : JSR
49
International journal of internet marketing and advertising : IJIMA
48
Service business
48
Asia Pacific journal of marketing and logistics
47
The journal of product & brand management
47
Journal of the Academy of Marketing Science
46
Services marketing quarterly
46
The journal of business & industrial marketing
44
International journal of electronic customer relationship management : IJECRM
42
Psychology & marketing
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of marketing
36
Marketing intelligence & planning
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
34
The international journal of bank marketing : IJBM
34
The journal of brand management : an international journal
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
33
The TQM journal : the international review of organizational improvement
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
30
International journal of business information systems : IJBIS
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Business horizons
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
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ECONIS (ZBW)
55
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1
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Content versus community focus in live streaming services : how to drive engagement in synchronous social media
Giertz, Johann N.
;
Weiger, Welf Hermann
;
Törhönen, Maria
- In:
Journal of service management
33
(
2022
)
1
,
pp. 33-58
Persistent link: https://www.econbiz.de/10012797604
Saved in:
9
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
10
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
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