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~isPartOf:"Journal of service management"
~subject:"Mitarbeiterbindung"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Mitarbeiterbindung
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Services
10
Arbeitszufriedenheit
9
Customer experience
9
Dienstleistung
9
Job satisfaction
9
Dienstleistungssektor
8
Einzelhandel
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Retail trade
8
Service industry
8
Customer integration
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Kundenintegration
7
Dienstleistungsmarketing
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Services marketing
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Viral marketing
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Virales Marketing
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Customer loyalty
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Emotion
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Service recovery
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Zufriedenheit
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Employee retention
4
Online retailing
4
Online-Handel
4
Arbeitskräfte
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Arbeitsverhalten
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Gazzoli, Gabriel
1
Hancer, Murat
1
Heskett, James L.
1
Kepes, Sven
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
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Kong, Titus Tak Chuen
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Leon, Matthew
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Lindsey-Hall, Kristina K.
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Michel, Eric J.
1
Qi, Ji
1
Sharma, Piyush
1
Weinzimmer, Laurence G.
1
Wheeler, Anthony R.
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Journal of service management
Journal of hospitality marketing & management
7
Journal of business research : JBR
4
The journal of services marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
The service industries journal
3
Vision : the journal of business perspective
3
Career development international : the journal for executive, consultants, academics and individuals
2
Corporate social responsibility and environmental management
2
International journal of Indian culture and business management
2
International journal of applied business and economic research
2
International journal of business excellence
2
International journal of human resource management
2
International journal of process management and benchmarking : IJPMB
2
International journal of quality and service sciences
2
Journal of career development
2
Journal of customer behaviour
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of management research
2
Journal of marketing
2
Journal of sport management : the official journal of the North American Society of Sport Management
2
Journal of the Academy of Marketing Science
2
Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
2
Services marketing quarterly
2
The TQM journal : the international review of organizational improvement
2
The international journal of human resource management
2
The journal of business & industrial marketing
2
Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
Acta Universitatis Danubius / Oeconomica
1
Administrative Sciences : open access journal
1
Annals of public and cooperative economics
1
Asian Academy of Management journal
1
Baltic journal of management : BJM
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ECONIS (ZBW)
4
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1
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
2
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
3
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
4
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
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