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~isPartOf:"Journal of service research"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
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Dienstleistungsberufe
10
Service workers
10
USA
5
United States
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Customer service
3
Dienstleistungssektor
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Kundenservice
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Relationship marketing
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Service industry
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Dienstleistungsqualität
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Job satisfaction
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Konsumentenverhalten
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Service Workers
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Service quality
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Tourism employees
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Tourismusberufe
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2003-2010
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Beschwerdemanagement
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Bewertung
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Bibliometrics
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Burnout
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Call centre
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Callcenter
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Complaint management
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Consumer motivation
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Customer Service
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Einzelhandel
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Employee retention
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Groth, Markus
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Subramony, Mahesh
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Söderlund, Magnus
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Cheong, KiJu
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Reynolds, Kristy E.
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Ringer, Allison
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Robertson, Nichola
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Rotman, Jeffrey
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Journal of service research
Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
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Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
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Employee relations
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IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
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Services marketing quarterly
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The American economic review
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The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
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The emotional organization : passions and power
2
Applied economics
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Asia Pacific journal of marketing and logistics
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Australian journal of management
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
3
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
4
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
5
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
6
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
7
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
8
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
9
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
10
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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