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~isPartOf:"Journal of service research"
~isPartOf:"The service industries journal"
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Search: subject:"Robot"
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Robot
18
Roboter
17
Dienstleistungsqualität
11
Service quality
11
Artificial intelligence
10
Künstliche Intelligenz
10
Consumer behaviour
8
Konsumentenverhalten
7
Customer service
6
Kundenservice
6
artificial intelligence
6
Customer satisfaction
5
Dienstleistung
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Emotion
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Kundenzufriedenheit
5
Services
5
service robots
5
Beziehungsmarketing
4
Dienstleistungssektor
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Relationship marketing
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Service industry
4
anthropomorphism
4
service robot
4
Automation
2
Automatisierung
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Service robots
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emotion
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emotions
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experience
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robots
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Agenda for future research
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20
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Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Belanche, Daniel
2
McLeay, Fraser
2
Schepers, Jeroen
2
Alenyà, Guillem
1
Andriella, Antonio
1
Belk, Russell W.
1
Bolton, Lisa E.
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Böhm, Robert
1
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Chew, Patricia Y. P.
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Coll, Santiago Forgas
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De Saille, Stevienna
1
Deng, Xun
1
Ding, Xin
1
Duhachek, Adam
1
Fan, Hua
1
Filieri, Raffaele
1
Garvey, Aaron
1
Grimes, Anthony
1
Han, Bing
1
Hlee, Sunyoung
1
Hofmeister, Johannes
1
Huang, Ming-Hui
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Huertas-Garcia, Ruben
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Hyun, Youyung
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Jiang, Li
1
Jörling, Moritz
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Kim, Tae Woo
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Kipnis, Eva
1
Kumar, V.
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Lee, Hyejin
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Li, Yulei
1
Lin, Zhibin
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Journal of service research
The service industries journal
International journal of production research
86
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
European journal of operational research : EJOR
31
Discussion paper series / IZA
29
Journal of business research : JBR
25
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Discussion paper
19
IZA Discussion Paper
19
CESifo working papers
16
GLO discussion paper
16
Journal of retailing and consumer services
16
Journal of service management
16
Springer eBook Collection
16
Discussion papers / CEPR
14
Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
International journal of production economics
12
Working paper
12
Working paper / National Bureau of Economic Research, Inc.
12
Electronic markets : EM ; the international journal of electronic commerce and business media
11
Journal of hospitality marketing & management
11
RIETI discussion paper series
11
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
Tourism management perspectives : TMP
10
Economics letters
8
Service business
8
Tourism management : research, policies, practice
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
Economics of innovation and new technology
7
International journal of technology management : IJTM
7
Economic modelling
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
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ECONIS (ZBW)
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20
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date (oldest first)
1
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
3
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
4
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
7
Systematic literature review and future research directions for service robots in hospitality and tourism industries
Mukherjee, Subhodeep
;
Manish Mohan Baral
;
Nagariya, Ramji
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1083-1116
Persistent link: https://www.econbiz.de/10014422559
Saved in:
8
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
9
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
10
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
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