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~isPartOf:"Journal of service research"
~subject:"Corporate reputation"
~subject:"Roboter"
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Corporate reputation
Roboter
Robot
11
Artificial intelligence
7
Consumer behaviour
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Künstliche Intelligenz
7
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7
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5
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4
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4
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4
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artificial intelligence
4
service robots
4
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3
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3
anthropomorphism
3
service robot
3
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2
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emotion
2
emotions
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robots
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11
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McLeay, Fraser
2
Belanche, Daniel
1
Bolton, Lisa E.
1
Böhm, Robert
1
Casaló, Luis V.
1
Choi, Sungwoo
1
De Saille, Stevienna
1
Deng, Xun
1
Duhachek, Adam
1
Fan, Hua
1
Filieri, Raffaele
1
Flavián Blanco, Carlos
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Han, Bing
1
Huang, Ming-Hui
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1
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1
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1
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1
Lee, Hyejin
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Mattila, Anna S.
1
Osburg, Victoria Sophie
1
Paluch, Stefanie
1
Pantano, Eleonora
1
Patterson, Anthony
1
Potter, Stephen
1
Rust, Roland T.
1
Scarpi, Daniele
1
Schepers, Jeroen
1
Xiao, Li
1
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1
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Journal of service research
International journal of production research
72
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
European journal of operational research : EJOR
30
Discussion paper series / IZA
29
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
14
Discussion papers / CEPR
14
Journal of service management
13
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
International journal of production economics
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
RIETI discussion paper series
10
Tourism management perspectives : TMP
9
Economics letters
8
Service business
8
Working paper series / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
2
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
3
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
4
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
5
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
7
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
8
Engaged to a
robot
? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
9
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
10
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
1
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