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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The TQM journal : the international review of organizational improvement"
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Search: subject:"Service quality"
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Service quality
228
Dienstleistungsqualität
227
Customer satisfaction
112
Kundenzufriedenheit
112
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
71
Konsumentenverhalten
71
Quality management
64
Qualitätsmanagement
64
Health care
29
Gesundheitsversorgung
27
Gesundheitswesen
26
Health care system
26
Customer service
25
Kundenservice
25
Dienstleistungssektor
24
Service industry
24
Beschwerdemanagement
21
Complaint management
21
Hospital
21
Krankenhaus
21
Dienstleistung
20
Services
20
Product quality
17
Produktqualität
17
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer value
11
E-commerce
11
Electronic Commerce
11
Kundenwert
11
service recovery
10
Customer loyalty
9
Emotion
9
Online retailing
9
Online-Handel
9
USA
9
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Undetermined
108
Free
9
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Article
226
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2
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228
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228
Conference paper
10
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10
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
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Mehrbändiges Werk
1
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English
228
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Antony, Jiju
4
Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Palumbo, Rocco
4
Auh, Seigyoung
3
Baccarani, Claudio
3
Cassia, Fabio
3
Cho, Yun Kyung
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Doorn, Jenny van
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Schumann, Jan Hendrik
3
Shahin, Arash
3
Wangenheim, Florian von
3
Witell, Lars
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Bonfanti, Angelo
2
Brady, Michael K.
2
Cobelli, Nicola
2
Collier, Joel E.
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Datta, Rabindranath
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
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Published in...
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Journal of service research : JSR
The TQM journal : the international review of organizational improvement
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
Cogent business & management
103
International journal of services and operations management
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
228
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1
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
2
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
3
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
4
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
5
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
6
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
7
On-campus accommodation
service
quality
: the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
8
A comparison between E-TailQ and ES-Qual for measuring e-
service
quality
in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
9
Web design and trust as moderators in the relationship between e-
service
quality
, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Does pickup
service
quality
explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
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