//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The service industries journal"
~subject:"Work behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verkaufsleiterinnen"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Work behaviour
Salespeople
40
Verkaufspersonal
40
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
11
Customer service
11
Kundenservice
11
Kundenzufriedenheit
11
Dienstleistungssektor
7
Service industry
7
frontline employees
7
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Bank
5
Emotion
5
Taiwan
5
Stress
4
Work stress
4
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Dienstleistung
3
Dienstleistungsmarketing
3
Employee retention
3
Familie-Beruf
3
Konsumentenverhalten
3
Mitarbeiterbindung
3
Services
3
Services marketing
3
Work-life balance
3
Arbeitskräfte
2
Betriebsklima
2
Business ethics
2
China
2
Corporate culture
2
Einzelhandel
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Arnold, Todd J.
1
Black, William C.
1
Bock, Dora E.
1
Brady, Michael K.
1
Folse, Judith Anne Garretson
1
Gilliam, David A.
1
Hopkins, Lucas M.
1
Pugh, Harrison B.
1
Rayburn, Steven W.
1
Tomczak, Torsten
1
Walter, Benjamin von
1
Wentzel, Daniel
1
Yang, Yi-chun
1
Yoo, Jaewon
1
more ...
less ...
Published in...
All
Journal of service research : JSR
The service industries journal
The journal of personal selling & sales management : JPSSM
16
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of business research : JBR
9
Journal of retailing and consumer services
8
Journal of business ethics : JOBE
5
International journal of hospitality management
4
Journal of marketing
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
Psychology & marketing
3
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of business-to-business marketing
2
Journal of managerial issues : JMI
2
Journal of marketing theory and practice
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Journal of service research
2
Marketing intelligence & planning
2
Service business
2
The international journal of bank marketing : IJBM
2
The international journal of human resource management
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Chinese management studies
1
Diskussionspapiere des Lehrstuhls für Personal und Unternehmensführung
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT Working Paper
1
European journal of management and business economics : EJM&BE
1
European journal of marketing
1
European journal of marketing : EJM
1
European management journal
1
Handbook of research on retailer-consumer relationship development
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
3
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
4
Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.
;
Gilliam, David A.
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
Saved in:
5
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
6
High-involvement human resource practices, affective commitment, and organizational citizenship behaviors
Yang, Yi-chun
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1209-1227
Persistent link: https://www.econbiz.de/10009553162
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->