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~isPartOf:"Journal of service research : JSR"
~subject:"Betriebliche Wertschöpfung"
~subject:"Preismanagement"
~type:"article"
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Search: "Customer relationship management"
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Betriebliche Wertschöpfung
Preismanagement
Beziehungsmarketing
116
Relationship marketing
116
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
13
Dienstleistung
13
Kundenintegration
13
Services
13
Customer value
12
Kundenwert
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
9
Virales Marketing
9
Emotion
8
Lieferantenmanagement
8
Salespeople
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Confidence
7
Vertrauen
7
Work behaviour
7
Value creation
6
frontline employees
6
Pricing strategy
5
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11
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11
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English
11
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Sweeney, Jillian C.
2
Alexander, Matthew
1
Andreassen, Tor W.
1
Auh, Seigyoung
1
Briggs, Elten
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Dawes, John
1
Eisingerich, Andreas B
1
Faßnacht, Martin
1
Frank, Felix
1
Grisaffe, Douglas
1
Jaakkola, Elina
1
Lervik-Olsen, Line
1
Liu, Yeyi
1
Lusch, Robert F.
1
Mahr, Dominik
1
McColl-Kennedy, Janet R.
1
Merlo, Omar
1
Moeller, Sabine
1
Moser, Sabine
1
Ng, Sylvia C.
1
Odekerken-Schröder, Gaby
1
Oest, Rutger van
1
Plewa, Carolin
1
Schumann, Jan Hendrik
1
Uhrich, Fabian
1
Wangenheim, Florian von
1
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of business research : JBR
33
Journal of retailing and consumer services
30
The journal of services marketing
18
The journal of business & industrial marketing
17
Journal of revenue and pricing management
15
The service industries journal
15
Journal of strategic marketing
14
Journal of service management
13
Marketing theory
11
International journal of hospitality management
10
Tourism management : research, policies, practice
9
Journal of the Academy of Marketing Science
8
Management decision : MD
8
Service business
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
International journal of contemporary hospitality management
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Journal of marketing
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cogent business & management
5
International journal of production economics
5
Journal of business-to-business marketing
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing management : MM
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
The TQM journal : the international review of organizational improvement
5
The journal of product & brand management
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European Sport management quarterly : ESMQ
4
International journal of production research
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Journal of service research
4
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ECONIS (ZBW)
11
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11
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1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
4
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
7
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
8
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
9
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
10
Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten
;
Grisaffe, Douglas
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
Saved in:
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