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~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Theorie"
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Customer satisfaction
Service quality
Theorie
Customer value
17
Kundenwert
17
Beziehungsmarketing
13
Relationship marketing
13
Dienstleistungsqualität
6
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
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5
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value creation
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Data Mining
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Data mining
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Bolton, Ruth N.
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Doorn, Jenny van
1
Faßnacht, Martin
1
Gruen, Thomas W.
1
Guo, Lin
1
Gustafsson, Anders
1
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1
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1
Mahr, Dominik
1
McColl-Kennedy, Janet R.
1
Melero-Polo, Iguácel
1
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1
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1
Ou, Yi-chun
1
Sajtos, Laszlo
1
Sesé, F. Javier
1
Sweeney, Jillian C.
1
Tang, Chuanyi
1
Tarasi, Crina O.
1
Verhoef, Peter C.
1
Vries, Lisette de
1
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Journal of service research : JSR
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
15
Journal of business research : JBR
14
Gabler Edition Wissenschaft
10
The journal of services marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Service business
6
Springer eBook Collection / Business and Economics
6
SpringerLink / Bücher
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of air transport management
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Management decision : MD
4
Marketing theory
4
Australasian marketing journal
3
Dienstleistungscontrolling
3
European journal of operational research : EJOR
3
Faculty & research / Insead : working paper series
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of electronic commerce : IJEC
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of productivity and quality management : IJPQM
3
International journal of retail & distribution management
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
5
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
6
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
7
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
8
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
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