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Dienstleistung
43
Services
43
Dienstleistungsqualität
19
Service quality
19
Dienstleistungssektor
18
Service industry
18
Innovation
15
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
9
Kundenzufriedenheit
9
Betriebliche Wertschöpfung
6
Customer integration
6
Dienstleistungsinnovation
6
Kundenintegration
6
Service innovation
6
Value creation
6
service design
6
service innovation
5
Dienstleistungsmanagement
4
Dienstleistungsmarketing
4
Gesundheitsversorgung
4
Health care
4
New product development
4
Produktentwicklung
4
Service management
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
cocreation
4
Big Data
3
Big data
3
Business services
3
Customer value
3
Forschung
3
Gesundheitswesen
3
Health care system
3
Information technology
3
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44
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44
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English
44
Author
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
2
Alexander, Matthew
1
Andrade, Carolina S.
1
Aspara, Jaakko
1
Baltas, George
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Barney, Steven M.
1
Barrios, Andrés
1
Beloglazov, Anton
1
Benoit, Sabine
1
Blocker, Christopher P.
1
Blut, Markus
1
Bolton, Lisa E.
1
Breidbach, Christopher F.
1
Brown, Stephen Walter
1
Burkhard, Kevin A.
1
Buyya, Rajkumar
1
Cassab, Harold
1
Cavalcante, Victor F.
1
Chandler, Jennifer D.
1
Chen, Ja-shen
1
Clatworthy, Simon
1
Collier, Joel E.
1
Danaher, Tracey S.
1
Eisingerich, Andreas B
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Fisk, Raymond P.
1
Fjuk, Annita
1
Flynn, Andrea Godfrey
1
Gallan, Andrew S.
1
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Journal of service research : JSR
The service industries journal
67
The journal of services marketing
61
Journal of service management
57
Journal of business research : JBR
55
Journal of Services Marketing
50
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of retailing and consumer services
24
Journal of service research
24
International journal of production economics
23
Journal of Service Management
22
The journal of business & industrial marketing
20
European Journal of Marketing
19
European review of service economics and management
19
International journal of hospitality management
19
Service business
19
European journal of operational research : EJOR
17
International journal of services technology and management
17
The science of service systems
17
Información comercial española : ICE : revista de economía
16
International Journal of Services, Economics and Management
16
Revue d'économie industrielle
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Economia dei Servizi
13
The AMFITEATRU ECONOMIC journal
13
Global Economy Journal
12
International journal of quality and service sciences
12
Journal of Business & Industrial Marketing
12
Journal of marketing
12
International journal of contemporary hospitality management
11
International journal of production research
11
International journal of services and standards
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
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ECONIS (ZBW)
44
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1
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
Mende, Martin
;
Scott, Maura L.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10011951799
Saved in:
2
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
3
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
4
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
5
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
6
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
7
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
8
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
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