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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer satisfaction"
~subject:"Leadership style"
~subject:"Leadership"
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Search: subject_exact:"Einfühlungsvermögen"
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Customer satisfaction
Leadership style
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14
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Kundenzufriedenheit
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Barnes, Donald C.
2
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Journal of service theory and practice : JSTP
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
International journal of hospitality management
59
Journal of business research : JBR
31
Leadership & organization development journal
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
20
Journal of business ethics : JOBE
19
The journal of services marketing
19
International journal of contemporary hospitality management
17
Tourism management : research, policies, practice
17
Tourism management perspectives : TMP
13
Journal of business and psychology
12
Journal of managerial psychology
12
Journal of leadership & organizational studies : JLOS
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
The service industries journal
11
Service business
10
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
9
Leadership
9
Leadership as emotional labour : management and the "managed heart"
9
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Services marketing quarterly
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of service research : JSR
7
Middle East journal of management : MEJM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
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Human relations
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Human relations : towards the integration of the social sciences
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of human resource management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
4
Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
5
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
6
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
7
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
8
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
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