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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Kundenzufriedenheit"
~subject:"Organizational psychology"
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Kundenzufriedenheit
Organizational psychology
Emotion
14
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Dienstleistungsqualität
6
Service quality
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Customer service
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Arbeitsverhalten
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Customer delight
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Emotions
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Work behaviour
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Brand management
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Dienstleistungssektor
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Consumer autrage
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Consumer delight
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Crisis communication
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Barnes, Donald C.
2
Gouthier, Matthias
2
Ludwig, Nadine L.
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Ball, Joan
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
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Cheng, Yin-Hui
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Chuang, Shih-Chieh
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Heidenreich, Sven
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Keh, Hean Tat
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Krämer, Tobias
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Liao, Ya-Wei
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Journal of service theory and practice : JSTP
International journal of hospitality management
62
Journal of business research : JBR
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
21
The journal of services marketing
19
Tourism management : research, policies, practice
17
International journal of contemporary hospitality management
16
The service industries journal
16
Tourism management perspectives : TMP
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Research companion to emotion in organizations
12
Psychology & marketing
11
Service business
10
The emotional organization : passions and power
10
Journal of business ethics : JOBE
9
Journal of vocational behavior
9
Services marketing quarterly
9
European journal of marketing : EJM
8
Journal of business and psychology
8
Gendering emotions in organizations
7
Human relations
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
European journal of marketing
5
European management journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
4
Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
5
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
6
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
7
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
8
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
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