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~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
18
Service industry
18
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
5
Kundenzufriedenheit
5
Firm performance
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Dienstleistung
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Aufsatz in Zeitschrift
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Snell, Lan
2
Sok, Phyra
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Al-Kilidar, Hiyam
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Hakala, Henri
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Parida, Vinit
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Journal of service theory and practice : JSTP
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
International journal of quality & reliability management
18
KIET Industrial economic review
18
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1
The potential of management accounting and control in global operations : profitability-driven service business development
Lindholm, Anni
;
Laine, Teemu Juhani
;
Suomala, Petri
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 496-514
Persistent link: https://www.econbiz.de/10011627201
Saved in:
2
Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability : a moderated mediation model
Sok, Phyra
;
Snell, Lan
;
Lee, Wai Jin
;
Sok, Keo Mony
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 231-249
Persistent link: https://www.econbiz.de/10011603068
Saved in:
3
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
4
Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun
;
Pang, Jing
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
Saved in:
5
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
6
Human resource management impact on knowledge management : evidence from the Portuguese banking sector
Figueiredo, Elisa
;
Pais, Leonor
;
Monteiro, Samuel
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 497-528
Persistent link: https://www.econbiz.de/10011588815
Saved in:
7
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
8
Examining the link between service modularity and firm performance : a capability perspective
Cheng, Colin C. J.
;
Shiu, Eric
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 696-720
Persistent link: https://www.econbiz.de/10011599150
Saved in:
9
Agreement on service performance ratings between frontline employees and their supervisor
Kim, Peter BeomCheol
;
Carlson, Kevin D.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011599155
Saved in:
10
Electronic word-of-mouth and information overload in an experiential service industry
Furner, Christopher Paul
;
Zinko, Robert
;
Zhu, Zhen
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 788-810
Persistent link: https://www.econbiz.de/10011599236
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