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~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Service quality
Social web
Beziehungsmarketing
340
Relationship marketing
340
Consumer behaviour
147
Konsumentenverhalten
147
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
48
Marketing management
47
Marketingmanagement
47
Lieferantenmanagement
45
Supplier relationship management
45
Brand management
39
Markenführung
39
Social Web
37
Customer integration
36
Kundenintegration
36
Brand image
31
Customer value
31
Kundenwert
31
Markenimage
31
Internet marketing
28
Online-Marketing
28
Salespeople
24
Verkaufspersonal
24
Betriebliche Wertschöpfung
23
Einzelhandel
23
Retail trade
23
Value creation
23
Confidence
20
Firm performance
20
Unternehmenserfolg
20
Brand
19
Markenartikel
19
Vertrauen
19
USA
16
United States
16
Dienstleistungssektor
14
E-commerce
14
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82
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84
Aufsatz in Zeitschrift
84
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1
Collection of articles of several authors
1
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English
84
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Fernandes, Teresa
4
Roy, Sanjit Kumar
3
Brady, Michael K.
2
Grégoire, Yany
2
Hajli, Nick
2
Hanson, Sara
2
Harrigan, Paul
2
Johnson, Lester W.
2
Kumar, V.
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Sesé, F. Javier
2
Simkin, Lyndon
2
Voorhees, Clay M.
2
Weaven, Scott
2
Zolfagharian, Mohammadali
2
Abeza, Gashaw
1
Abid, Aman
1
Aimé, Isabelle
1
Allen, Alexis M.
1
Almubarak, Alanoud F.
1
Anderl, Eva
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Balaji, M. S.
1
Bansal, Harvir S.
1
Beitelspacher, Lauren Skinner
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Boisvert, Jean
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brocato, E. Deanne
1
Brooks, Simon
1
Burford, Oksana
1
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Published in...
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Journal of strategic marketing
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
238
Journal of business research : JBR
197
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
83
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
56
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of travel and tourism marketing
47
Cogent business & management
43
Marketing intelligence & planning
40
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
39
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Asia Pacific journal of marketing and logistics
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
The journal of brand management : an international journal
26
Business horizons
25
International journal of quality and service sciences
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
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ECONIS (ZBW)
84
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1
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84
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
3
The dynamic construction of brand storytelling
Aimé, Isabelle
- In:
Journal of strategic marketing
31
(
2023
)
7
,
pp. 1243-1262
Persistent link: https://www.econbiz.de/10014553077
Saved in:
4
The manifestation of brand engagement in self-concept through customer word-of-mouth behavior
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of strategic marketing
31
(
2023
)
8
,
pp. 1379-1396
Persistent link: https://www.econbiz.de/10014553095
Saved in:
5
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
8
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
9
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
10
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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