//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Firm performance"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Firm performance
Service quality
Beziehungsmarketing
249
Relationship marketing
249
Consumer behaviour
117
Konsumentenverhalten
117
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
47
Bank
39
Lieferantenmanagement
32
Supplier relationship management
32
Customer value
23
Kundenwert
23
Salespeople
23
Verkaufspersonal
23
Personal banking
21
Privatkundengeschäft
21
Brand management
20
Markenführung
20
Customer loyalty
19
Marketing management
19
Marketingmanagement
19
Brand image
17
Confidence
17
Markenimage
17
Vertrauen
16
Customer integration
14
Internet marketing
14
Kundenintegration
14
Online-Marketing
14
Social Web
14
Social web
14
USA
13
United States
13
Loyalty
12
Marketing theory
12
Unternehmenserfolg
12
B-to-B-Marketing
11
Business-to-business marketing
11
more ...
less ...
Online availability
All
Undetermined
31
Free
1
Type of publication
All
Article
59
Type of publication (narrower categories)
All
Article in journal
59
Aufsatz in Zeitschrift
59
Language
All
English
59
Author
All
Kumar, V.
3
Brun, Isabelle
2
Grégoire, Yany
2
Ladeira, Wagner Junior
2
Rajaobelina, Lova
2
Santini, Fernando de Oliveira
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Allen, Alexis M.
1
Amin, Muslim
1
Arcand, Manon
1
Arnold, Mark J.
1
Aurier, Philippe
1
Babakus, Emin
1
Babin, Barry J.
1
Bak, Randall
1
Baker, Julie
1
Bang, Nguyen
1
Bansal, Harvir S.
1
Bapat, Dhananjay
1
Belli, Alex
1
Bhagwat, Yashoda
1
Bhargava, Mukesh
1
Bhat, Suhail Ahmad
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Buonamassa, Daniela
1
Bush, Victoria D.
1
Butt, Muhammad Mohsin
1
Carlson, Brad D.
1
Carrillat, François A.
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
183
Journal of business research : JBR
130
International journal of hospitality management
120
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
35
Journal of strategic marketing
33
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
The journal of business & industrial marketing
27
Asia Pacific journal of marketing and logistics
26
Journal of service research
26
International journal of electronic customer relationship management : IJECRM
25
International journal of quality and service sciences
24
Marketing intelligence & planning
23
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Journal of marketing
20
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Psychology & marketing
18
Journal of retailing
17
Journal of Asian finance, economics and business : JAFEB
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
more ...
less ...
Source
All
ECONIS (ZBW)
59
Showing
1
-
10
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Belli, Alex
;
O'Rourke, Anne-Maree
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 147-173
Persistent link: https://www.econbiz.de/10012819749
Saved in:
4
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
5
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
6
Customer engagement in social media : a framework and meta-analysis
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10012386915
Saved in:
7
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
8
Effects of channel members' customer-centric structures on supplier performance
Crecelius, Andrew T.
;
Lawrence, Justin M.
;
Lee, Ju-Yeon
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 56-75
Persistent link: https://www.econbiz.de/10011996685
Saved in:
9
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
10
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->