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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Verkaufspersonal"
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Verkaufspersonal
Beziehungsmarketing
256
Relationship marketing
256
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
47
Service quality
47
Bank
39
Lieferantenmanagement
32
Supplier relationship management
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Customer value
23
Kundenwert
23
Salespeople
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Brand management
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Markenführung
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Marketingmanagement
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Brand image
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Homburg, Christian
3
Lam, Son K.
3
Wieseke, Jan
3
Alavi, Sascha
2
DeCarlo, Thomas E.
2
Habel, Johannes
2
Hughes, Douglas E.
2
Klarmann, Martin
2
Rapp, Adam
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Babakus, Emin
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1
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1
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1
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Feurer, Sven
1
Foo, Maw Der
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Journal of the Academy of Marketing Science
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
50
The journal of personal selling & sales management : JPSSM
40
The journal of business & industrial marketing
25
Journal of business research : JBR
21
Journal of personal selling & sales management : JPSSM
17
Journal of retailing and consumer services
17
Journal of marketing
11
Journal of service research : JSR
8
The service industries journal
8
Journal of business-to-business marketing
7
Journal of retailing
7
European journal of marketing : EJM
6
European journal of marketing
5
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of service research
5
Marketing intelligence & planning
5
The Oxford handbook of strategic sales and sales management
5
Asia Pacific journal of marketing and logistics
4
Journal of financial services marketing : JFSM
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
SpringerLink / Bücher
4
The journal of services marketing
4
Business horizons
3
Gabler Edition Wissenschaft
3
International journal of logistics : research and applications
3
Journal of managerial issues : JMI
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Market : review for marketing theory and practice
3
Psychology & marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
The journal of applied business research
3
Working paper series : WPS
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Australasian marketing journal
2
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ECONIS (ZBW)
23
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1
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
2
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
3
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
4
Engaging a product-focused sales force in solution selling : interplay of individual- and organizational-level conditions
Salonen, Anna
;
Terho, Harri
;
Böhm, Eva
;
Virtanen, Ari
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012434091
Saved in:
5
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
6
Salesperson ambidexterity in customer engagement : do customer base characteristics matter?
Lam, Son K.
;
DeCarlo, Thomas E.
;
Sharma, Ashish
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
4
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012107276
Saved in:
7
Customer query handling in sales interactions
Singh, Sunil
;
Marinova, Detelina
;
Singh, Jagdip
;
Evans, …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
Saved in:
8
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
9
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
DeCarlo, Thomas E.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011563219
Saved in:
10
Walking a tightrope : the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
Sleep, Stefan
;
Bharadwaj, Sundar
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 472-489
Persistent link: https://www.econbiz.de/10011306303
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