//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Service quality
Beziehungsmarketing
389
Relationship marketing
389
Konsumentenverhalten
192
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
118
Customer service
47
Kundenservice
47
Customer integration
43
Kundenintegration
43
Lieferantenmanagement
43
Supplier relationship management
43
Dienstleistungssektor
40
Service industry
40
USA
32
United States
32
Customer value
31
Kundenwert
31
Dienstleistungsmarketing
29
Services marketing
29
Social Web
29
Social web
29
Beschwerdemanagement
27
Complaint management
27
Customer engagement
27
Customer experience
27
Services
26
Betriebliche Wertschöpfung
25
Einzelhandel
25
Retail trade
25
Value creation
25
Brand management
24
Emotion
24
Markenführung
24
Salespeople
24
Verkaufspersonal
24
Dienstleistung
21
Confidence
19
more ...
less ...
Online availability
All
Undetermined
148
Free
7
Type of publication
All
Article
241
Type of publication (narrower categories)
All
Article in journal
241
Aufsatz in Zeitschrift
241
Language
All
English
241
Author
All
Klaus, Philipp
6
Kumar, V.
5
Mattila, Anna S.
5
Voorhees, Clay M.
4
Brady, Michael K.
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Homburg, Christian
3
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Alkire, Linda
2
Arnold, Mark J.
2
Basso, Kenny
2
Benoit, Sabine
2
Blut, Markus
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Dellaert, Benedict G. C.
2
Dong, Beibei
2
Folse, Judith Anne Garretson
2
Gabler, Colin B.
2
Giebelhausen, Michael
2
Gremler, Dwayne D.
2
Grewal, Dhruv
2
Grégoire, Yany
2
Guo, Lin
2
Hanson, Sara
2
Harmeling, Colleen M.
2
Harrigan, Paul
2
Harris, Lloyd C.
2
Henderson, Conor M.
2
Hogreve, Jens
2
Holloway, Betsy Bugg
2
Jaakkola, Elina
2
Johnson, Lester W.
2
Jozic, Danijel
2
Leisen Pollack, Birgit
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Meyer-Waarden, Lars
2
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
The journal of services marketing
Journal of retailing and consumer services
495
Journal of business research : JBR
374
International journal of hospitality management
207
The service industries journal
106
The journal of product & brand management
97
Journal of hospitality marketing & management
89
International journal of contemporary hospitality management
88
Journal of travel and tourism marketing
83
Cogent business & management
79
Psychology & marketing
78
The journal of brand management : an international journal
78
Asia Pacific journal of marketing and logistics
77
Journal of service management
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
71
Journal of retailing
70
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Services marketing quarterly
64
Tourism management : research, policies, practice
64
Service business
63
Journal of marketing
59
Marketing intelligence & planning
58
European journal of marketing : EJM
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of retail & distribution management
52
SpringerLink / Bücher
49
The international journal of bank marketing : IJBM
48
The international review of retail, distribution and consumer research
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of internet marketing and advertising : IJIMA
45
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
44
International journal of electronic customer relationship management : IJECRM
40
International journal of electronic marketing and retailing : IJEMR
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
38
more ...
less ...
Source
All
ECONIS (ZBW)
241
Showing
1
-
10
of
241
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
4
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Separating customer heterogeneity, points pressure and rewarded behavior to assess a retail loyalty program
Nastasoiu, Alina
;
Bendle, Neil T.
;
Bagga, Charan K.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
6
,
pp. 1132-1150
Persistent link: https://www.econbiz.de/10012659705
Saved in:
9
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->