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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Supplier relationship management
24
Service quality
22
Salespeople
20
Verkaufspersonal
20
Customer value
17
Kundenwert
17
Marketing management
16
Marketingmanagement
16
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
Social Web
13
Social web
13
Firm performance
12
USA
12
United States
12
Unternehmenserfolg
12
Brand management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Marketing theory
11
Marketingtheorie
11
Brand image
10
Customer engagement
10
Einzelhandel
10
Markenimage
10
Retail trade
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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13
Free
2
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Article
25
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Article in journal
25
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25
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English
25
Author
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Grégoire, Yany
2
Kumar, V.
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Davis-Sramek, Beth
1
Dong, Beibei
1
Droge, Cornelia
1
Du, Jiangang
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Fisher, Robert J.
1
Folse, Judith Anne Garretson
1
Foo, Maw Der
1
Forkmann, Sebastian
1
Gao, Lily
1
Ghadami, Fateme
1
Gustafsson, Anders
1
Haan, Evert de
1
Handrich, Matthias
1
Heidenreich, Sven
1
Henneberg, Stephan
1
Hogreve, Jens
1
Hulland, John
1
Jones, Eli
1
Jones, Tim
1
Keeling, Debbie Isobel
1
Keeling, Kathleen
1
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Published in...
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
222
Journal of business research : JBR
137
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
84
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
37
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
The journal of business & industrial marketing
29
Journal of service research
27
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
25
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
5
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
6
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
7
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
8
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
9
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
10
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
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