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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Internet marketing"
~subject:"Service quality"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Internet marketing
Service quality
Social web
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Supplier relationship management
24
Dienstleistungsqualität
22
Salespeople
20
Verkaufspersonal
20
Customer value
17
Kundenwert
17
Marketing management
16
Marketingmanagement
16
Customer integration
13
Kundenintegration
13
Online-Marketing
13
Social Web
13
Firm performance
12
USA
12
United States
12
Unternehmenserfolg
12
Brand management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Marketing theory
11
Marketingtheorie
11
Brand image
10
Customer engagement
10
Einzelhandel
10
Markenimage
10
Retail trade
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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23
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3
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Article
38
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38
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38
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English
38
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Brady, Michael K.
2
Grewal, Dhruv
2
Grégoire, Yany
2
Hanson, Sara
2
Kumar, V.
2
Ruyter, Ko de
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Allen, Alexis M.
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Bansal, Harvir S.
1
Beitelspacher, Lauren Skinner
1
Bhagwat, Yashoda
1
Bill, Fabian
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brocato, E. Deanne
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
Dellaert, Benedict G. C.
1
Dijl, Patrick van
1
Dong, Beibei
1
Donkers, Bas
1
Droge, Cornelia
1
Du, Jiangang
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Feurer, Sven
1
Fisher, Robert J.
1
Foo, Maw Der
1
Franco, José
1
Gao, Lily
1
Ghadami, Fateme
1
Giebelhausen, Michael D.
1
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Published in...
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
254
Journal of business research : JBR
204
International journal of hospitality management
126
The journal of services marketing
108
The service industries journal
84
Journal of hospitality marketing & management
65
Industrial marketing management : the international journal for industrial and high-tech firms
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
55
International journal of contemporary hospitality management
53
Journal of service management
52
Journal of service research : JSR
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
Journal of strategic marketing
48
Journal of travel and tourism marketing
48
Cogent business & management
43
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
International journal of electronic marketing and retailing : IJEMR
38
Marketing intelligence & planning
38
Tourism management : research, policies, practice
38
Asia Pacific journal of marketing and logistics
37
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
The journal of product & brand management
35
International journal of electronic customer relationship management : IJECRM
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Journal of marketing
30
Psychology & marketing
30
SpringerLink / Bücher
30
The TQM journal : the international review of organizational improvement
30
Journal of internet commerce
29
Technological forecasting & social change : an international journal
29
Business horizons
27
Journal of service research
27
The international journal of bank marketing : IJBM
27
International journal of e-business research : an official publication of the Information Resources Management Association
24
International journal of quality and service sciences
24
Journal of air transport management
24
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ECONIS (ZBW)
38
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Digital customization of consumer investments in multiple funds : virtual integration improves risk-return decisions
Lim, Sesil
;
Donkers, Bas
;
Dijl, Patrick van
;
Dellaert, …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 723-742
Persistent link: https://www.econbiz.de/10012587398
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Marketing research on mobile apps : past, present and future
Stocchi, Lara
;
Pourazad, Naser
;
Michaelidou, Nina
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 195-225
Persistent link: https://www.econbiz.de/10012819751
Saved in:
6
The future of digital technologies in marketing : a conceptual framework and an overview
Plangger, Kirk
;
Grewal, Dhruv
;
Ruyter, Ko de
;
Tucker, …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1125-1134
Persistent link: https://www.econbiz.de/10013463886
Saved in:
7
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
8
Social media marketing strategy : definition, conceptualization, taxonomy, validation, and future agenda
Li, Fangfang
;
Larimo, Jorma
;
Leonidou, Leonidas C.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10012434087
Saved in:
9
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
10
Customer engagement in social media : a framework and meta-analysis
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10012386915
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