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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Psychology & marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
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Search: subject_exact:"Self-service"
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Selbstbedienung
9
Self-service
9
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
5
Kundenzufriedenheit
5
Airline
2
Beziehungsmarketing
2
Brand management
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
2
Fluggesellschaft
2
Innovation adoption
2
Innovation diffusion
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Innovationsakzeptanz
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Innovationsdiffusion
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Markenführung
2
Relationship marketing
2
Self-service technology
2
Service quality
2
Technischer Fortschritt
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Technological change
2
self-service technology
2
Air transport
1
Artificial intelligence
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Asymmetric information
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Digitalisierung
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Digitization
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Einzelhandel
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Bardhi, Fleura
1
Castellanos, Cassandra
1
Cho, Wonae
1
Choi, H. S. Chris
1
Dampérat, Maud
1
Dunn, Dan T.
1
Ge, Lin
1
Heung, Vincent C. S.
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Hui, Sandy
1
Jeannot, Florence
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Jia, He Michael
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Johnson, Devon S.
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Jongmans, Eline
1
Kelly, Petranka
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Kucukusta, Deniz
1
Lawlor, Jennifer
1
Lee, Heekyung
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Lee, Woojin
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López Bonilla, Luis Miguel
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López-Bonilla, Jesús Manuel
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Mattila, Anna S.
1
Mulvey, Michael S.
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Ro, Heejung
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Shi, Guicheng
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Wang, Yonggui
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Yao, Shanji
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Journal of travel and tourism marketing
Psychology & marketing
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Betriebs-Berater : BB
3
Economie et statistique
3
Europäische Hochschulschriften / 5
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Harvard-Business-Manager : das Wissen der Besten
2
Human systems management : HSM
2
Information systems and e-business management : ISeB
2
Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
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ECONIS (ZBW)
9
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1
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9
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9
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Date (oldest first)
1
Designing the digitalized guest experience : a comprehensive framework and research agenda
Youssofi, Alexandra
;
Jeannot, Florence
;
Jongmans, Eline
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 512-531
Persistent link: https://www.econbiz.de/10014467610
Saved in:
2
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
3
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
4
Deploying self-service technology in luxury hotel brands : perceptions of business travelers
Kucukusta, Deniz
;
Heung, Vincent C. S.
;
Hui, Sandy
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10010361821
Saved in:
5
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
6
Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self-service technologies
Jia, He Michael
;
Wang, Yonggui
;
Ge, Lin
;
Shi, Guicheng
; …
- In:
Psychology & marketing
29
(
2012
)
4
,
pp. 209-225
Persistent link: https://www.econbiz.de/10009534090
Saved in:
7
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
8
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
9
Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.
;
Bardhi, Fleura
;
Dunn, Dan T.
- In:
Psychology & marketing
25
(
2008
)
5
,
pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
Saved in:
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