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~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"Qualitätsmanagement"
~subject:"customer satisfaction"
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Qualitätsmanagement
customer satisfaction
Customer satisfaction
221
Kundenzufriedenheit
221
Dienstleistungsqualität
119
Service quality
119
Beziehungsmarketing
113
Relationship marketing
113
Consumer behaviour
61
Konsumentenverhalten
61
Beschwerdemanagement
30
Complaint management
30
Customer value
28
Kundenwert
28
Measurement
26
Messung
26
Taiwan
23
Deutschland
20
Germany
20
Customer service
18
Dienstleistungssektor
18
Kundenservice
18
Service industry
18
Betriebliche Wertschöpfung
15
Value creation
15
Selbstbedienung
14
Self-service
14
service quality
14
Customer integration
13
Emotion
13
Kundenintegration
13
customer loyalty
13
Dienstleistung
11
Holiday behaviour
11
Performance measurement
11
Performance-Messung
11
Quality management
11
Services
11
Structural equation model
11
Strukturgleichungsmodell
11
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18
Free
1
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Article
28
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27
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27
Aufsatz im Buch
1
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1
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1
Fallstudie
1
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English
27
German
1
Author
All
Chen, Li-Fei
2
Su, Chao-Ton
2
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Balbastre-Benavent, Francisco
1
Barua, Zapan
1
Cai, Ruiying
1
Canet-Giner, M. Teresa
1
Cavazotte, Flavia
1
Chen, Hsi-Tien
1
Chen, Jih-kuang
1
Chen, Szu-Chi
1
Chi, Christina Geng-Qing
1
Choi, Byung-ho
1
Choy, Yoon Leng
1
Dai, You-De
1
Dubinsky, Alan J.
1
Estreder, Yolanda
1
Faria, Nélia
1
Hallikas, Jukka
1
Hawranek, Diana
1
Hongyi, Xu
1
Horbel, Chris
1
Hsiao, Yu-Hsiang
1
Huang, W. Y.
1
Hyun, Sunghyup Sean
1
Jia, Jingdong
1
Kang, Ju Young
1
Kang, Mincheol
1
Keramati, Abbas
1
Keskin, Halit
1
Kim, Dong Jin
1
Kim, Seo Young
1
Lasmar, Luis Cesar Chehab
1
Lassar, Walfried M.
1
Law, Rob
1
Lee, Myungho
1
Lee, Yong-ki
1
Lee, Yu-cheng
1
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
76
International journal of productivity and quality management : IJPQM
50
Total quality management & business excellence
35
The TQM journal : the international review of organizational improvement
34
International journal of services and operations management
30
Cogent business & management
29
International journal of services, economics and management
21
Journal of hospitality marketing & management
21
International journal of business information systems : IJBIS
20
International journal of quality & reliability management
17
Quality management journal : QMJ
17
Services marketing quarterly
17
Journal of marketing
16
International journal of electronic customer relationship management : IJECRM
15
International journal of quality and service sciences
15
International journal of business excellence : IJBEX
13
International journal of contemporary hospitality management
13
International journal of business excellence
12
International journal of electronic marketing and retailing : IJEMR
12
International journal of hospitality management
12
International journal of production research
11
Journal of strategic marketing
11
Administrative Sciences : open access journal
10
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of industrial engineering and management : JIEM
10
Journal of retailing and consumer services
10
Journal of travel and tourism marketing
10
Managing service quality : MSQ ; an international journal
10
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
10
Journal of Contemporary Issues in Business and Government
9
Journal of service research : JSR
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of process management and benchmarking : IJPMB
8
Journal for global business advancement : JGBA
8
Journal of internet commerce
8
Europäische Hochschulschriften / 5
7
Global business review
7
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ECONIS (ZBW)
28
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1
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10
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28
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date (oldest first)
1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
5
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
6
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
7
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
10
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
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