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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
290
Dienstleistungsqualität
140
Service quality
140
Consumer behaviour
108
Konsumentenverhalten
108
Beziehungsmarketing
101
Relationship marketing
101
Holiday behaviour
65
Urlaubsverhalten
65
Tourism
48
Tourismus
47
Satisfaction
42
Hotel industry
31
Hotellerie
31
Tourism industry
29
Tourismuswirtschaft
29
Bank
28
Viral marketing
22
Virales Marketing
22
Emotion
21
Online retailing
18
Online-Handel
18
Personal banking
18
Privatkundengeschäft
18
Tourism marketing
18
Tourismusmarketing
18
Arbeitszufriedenheit
17
Job satisfaction
17
India
16
Indien
16
Quality management
16
Customer service
15
International tourism
15
Internationaler Tourismus
15
Loyalty
15
Qualitätsmanagement
15
Taiwan
15
Kundenservice
14
Electronic Banking
13
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Undetermined
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Article
289
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1
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290
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290
Case study
4
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4
Collection of articles of several authors
1
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1
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1
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English
290
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Ghazali Musa
4
Han, Heesup
4
Sedigheh Moghavvemi
4
Albayrak, Tahir
3
Caber, Meltem
3
Chung, Namho
3
Lee, Jin-soo
3
Pérez, Andrea
3
Su, LuJun
3
Uysal, Muzaffer
3
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Amin, Muslim
2
Assaker, Guy
2
Bang, Nguyen
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Choudhury, Koushiki
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Hitchcock, Michael
2
Hu, Feng
2
Huang, Songshan
2
Hyun, Sunghyup Sean
2
Jung, Timothy
2
Kaura, Vinita
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Ladeira, Wagner Junior
2
Ladhari, Riadh
2
Lai, Ivan K. W.
2
Larivière, Bart
2
Leue, M. Claudia
2
Liu, Yong
2
Lu, Lu
2
Matzler, Kurt
2
Nicolau, Juan Luis
2
Park, Sangwon
2
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Australian and New Zealand Marketing Academy
1
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Managing service quality : MSQ ; an international journal
The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
290
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61
How experiential consumption moderates the effects of souvenir authenticity on behavioral intention through perceived value
Fu, Yi
;
Liu, Xiaoming
;
Wang, Yongqiang
;
Chao, Ren-Fang
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 356-367
Persistent link: https://www.econbiz.de/10011903537
Saved in:
62
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
63
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
64
Why do online tourists need sellers' ratings? Exploration of the factors affecting regretful tourist e-satisfaction
Tseng, Aihua
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 413-424
Persistent link: https://www.econbiz.de/10011643112
Saved in:
65
Mining meaning from online ratings and reviews : tourist satisfaction analysis using latent dirichlet allocation
Guo, Yue
;
Barnes, Stuart J.
;
Jia, Qiong
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 467-483
Persistent link: https://www.econbiz.de/10011643229
Saved in:
66
Exploring a theme park's tourism carrying capacity : a demand-side analysis
Zhang, Yingsha
;
Li, Xiang
;
Su, Qin
;
Hu, Xingbao
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 564-578
Persistent link: https://www.econbiz.de/10011643262
Saved in:
67
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
68
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
69
Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption
Prebensen, Nina K.
;
Xie, Jinghua
- In:
Tourism management : research, policies, practice
60
(
2017
),
pp. 159-165
Persistent link: https://www.econbiz.de/10011675987
Saved in:
70
Analyzing the effects of social impacts of events on satisfaction and loyalty
Yürük, Pınar
;
Akyol, Ayşe
;
Şimşek, Gülhayat …
- In:
Tourism management : research, policies, practice
60
(
2017
),
pp. 367-378
Persistent link: https://www.econbiz.de/10011684457
Saved in:
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