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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
~subject:"Job satisfaction"
~type:"article"
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Search: subject_exact:"Käuferzufriedenheit"
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Job satisfaction
Customer satisfaction
246
Kundenzufriedenheit
246
Dienstleistungsqualität
169
Service quality
169
Beziehungsmarketing
125
Relationship marketing
125
Consumer behaviour
120
Konsumentenverhalten
120
Customer service
53
Kundenservice
53
Beschwerdemanagement
34
Complaint management
34
Dienstleistungssektor
32
Service industry
32
Emotion
24
Satisfaction
24
USA
20
United States
20
Arbeitszufriedenheit
18
Customer experience
17
Quality management
16
Qualitätsmanagement
16
Einzelhandel
15
Retail trade
15
Services
15
Viral marketing
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Virales Marketing
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Dienstleistung
13
Service recovery
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Loyalty
12
Online retailing
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Online-Handel
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Taiwan
12
Mobile communications
11
Mobilkommunikation
11
Service encounter
10
Customer integration
9
Dienstleistungsmarketing
9
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18
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Barnes, Donald C.
2
Collier, Joel E.
2
Al-Okaily, Nour Salah
1
Alkire, Linda
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Bang, Nguyen
1
Boukis, Achilleas
1
Burton, Jamie
1
Chen, Junsong
1
Chou, Cindy Yunhsin
1
Coughlan, Joseph
1
Fleming, David E.
1
Fung, Chaktin
1
Gounaris, Spiros
1
Gruber, Thorsten
1
Guo, Lin
1
Ha, Hong Youl
1
Harris, Eric G.
1
Hur, Won-moo
1
Iyer, Rajesh
1
Jing, Fengjie
1
Johlke, Mark C.
1
Jung, Yeon Sung
1
Kearney, Treasa
1
Kelloway, E. Kevin
1
Kennedy, Aileen
1
Koenig-Lewis, Nicole
1
Laud, Gaurangi
1
Leo, Wei Wei Cheryl
1
Lukea-Bhiwajee, Soolakshna D.
1
Makarem, Suzanne C.
1
Moon, Tae Won
1
Mudambi, Susan M.
1
Myrden, Susan E.
1
Naidoo, Perunjodi
1
Palmer, Adrian
1
Podoshen, Jeffrey S.
1
Ramseook-Munhurrun, Prabha
1
Sharma, Piyush
1
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Managing service quality : MSQ ; an international journal
The journal of services marketing
International journal of hospitality management
42
Journal of business research : JBR
21
Journal of retailing and consumer services
18
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Tourism management : research, policies, practice
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Global business and finance review
6
International journal of services and operations management : IJSOM
6
Journal of service research : JSR
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Health care management review : HCM review
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of marketing
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
European journal of marketing : EJM
4
Group & organization management : an international journal
4
Human resource management
4
Human systems management : HSM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International business and economics research journal
4
International journal of business excellence
4
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ECONIS (ZBW)
18
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18
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
5
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu
;
Jing, Fengjie
;
Bang, Nguyen
;
Chen, Junsong
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
Saved in:
8
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
9
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
10
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
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