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~isPartOf:"Quality management journal : QMJ"
~subject:"Gastronomie"
~subject:"Relationship marketing"
~subject:"quality management"
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Search: "Dienstleistungsqualität"
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Gastronomie
Relationship marketing
quality management
Dienstleistungsqualität
92
Service quality
92
Quality management
47
Qualitätsmanagement
47
Customer satisfaction
36
Kundenzufriedenheit
36
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
21
Health care
21
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
USA
17
United States
17
Gesundheitswesen
15
Health care system
15
Patienten
14
Patients
14
Product quality
13
Produktqualität
13
Beziehungsmarketing
10
healthcare
9
Fast-food industry
6
Measurement
6
Messung
6
Restaurant industry
6
Schnellgastronomie
6
Structural equation model
6
Strukturgleichungsmodell
6
customer satisfaction
6
patient satisfaction
5
Air transport
4
Airline
4
Bank
4
Corporate culture
4
Fluggesellschaft
4
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20
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1
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English
20
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Prybutok, Victor R.
4
Ababneh, Khaldoun I.
2
AlNajem, Mohamad N.
2
Blankson, Charles
2
Boakye, Kwabena G.
2
Chakraborty, Subhajit
2
Erkul, Muratcan
2
Gardner, John W.
2
Harun, Ahasan
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Cudney, Elizabeth A.
1
Damali, Uzay
1
ElMelegy, Ahmed R.
1
Gupta, Siddharth
1
Khanna, Vandana Tandon
1
Kukanja, Marko
1
Kumar, Gopal
1
Kwon, Junhyuk
1
Lee, Wonjae
1
Masoudi, Ali
1
Mulay, Rahul V.
1
Nandialath, Anup Menon
1
Nazareth, Roland Paul
1
Ozkul, Ahmet Semih
1
Paryani, Kioumars
1
Planinc, Tanja
1
Rajendran, Suchitra
1
Rana, Nripendra P.
1
Ray, Arghya
1
Rokonuzzaman, Md.
1
Schonberger, Richard J.
1
Sharma, Mohita Gangwar
1
Sinha, Akhouri Amitanand
1
Stapleton, Andrew
1
Ullah, Shoriat
1
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Quality management journal : QMJ
International journal of hospitality management
192
Journal of retailing and consumer services
186
Journal of business research : JBR
113
The journal of services marketing
98
The service industries journal
79
International journal of contemporary hospitality management
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Journal of hospitality marketing & management
70
Services marketing quarterly
56
Journal of service research : JSR
48
Journal of travel and tourism marketing
48
Service business
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Journal of service management
38
Cogent business & management
34
Tourism management : research, policies, practice
33
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
International journal of productivity and quality management : IJPQM
28
Journal of strategic marketing
26
Total quality management & business excellence
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Marketing intelligence & planning
24
Journal of the Academy of Marketing Science
22
International journal of services, economics and management
21
Journal of air transport management
21
Journal of service theory and practice
20
International journal of electronic customer relationship management : IJECRM
19
Journal of hospitality and tourism insights
19
Psychology & marketing
19
International journal of quality & reliability management
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of Asian finance, economics and business : JAFEB
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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ECONIS (ZBW)
20
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1
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
2
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
3
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
4
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
5
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
6
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
7
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
8
Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand
;
Rajendran, Suchitra
; …
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 182-199
Persistent link: https://www.econbiz.de/10012309636
Saved in:
9
The ills of multi-person workplaces - reflecting negatively on quality and employee well-being : a cellular fix
Schonberger, Richard J.
- In:
Quality management journal : QMJ
27
(
2020
)
4
,
pp. 229-240
Persistent link: https://www.econbiz.de/10012309654
Saved in:
10
Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
Quality management journal : QMJ
26
(
2019
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
Saved in:
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