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~isPartOf:"Service business"
~subject:"Consumer credit"
~subject:"Dienstleistungsqualität"
~subject:"Theorie"
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Consumer credit
Dienstleistungsqualität
Theorie
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
40
Relationship marketing
40
Service quality
36
Social Web
13
Social web
13
Confidence
12
Vertrauen
12
Brand image
11
Brand management
11
Markenführung
11
Markenimage
11
Internet marketing
10
Online retailing
10
Online-Handel
10
Online-Marketing
10
Satisfaction
10
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gastronomie
8
Restaurant industry
8
Trust
8
Einzelhandel
7
Retail trade
7
Customer service
6
Holiday behaviour
6
Kundenservice
6
Motivation
6
Urlaubsverhalten
6
Customer integration
5
Innovation adoption
5
Innovationsakzeptanz
5
Kundenintegration
5
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Article
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37
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37
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English
37
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To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Bali, Zsofia
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Becker, Marc
1
Belanche, Daniel
1
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Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
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1
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1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Choi, Jeongil
1
Choi, Minseok
1
Fernandes, Teresa
1
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Flavián Blanco, Carlos
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Fu, Bin
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Huerta-Álvarez, Rocío
1
Jeng, Don Jyh-Fu
1
Jeon, Hyeon Mo
1
Jung, Jin Ho
1
Kabadayi, Ebru Tumer
1
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1
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Service business
Journal of retailing and consumer services
277
International journal of hospitality management
200
Journal of business research : JBR
165
The journal of services marketing
107
NBER working paper series
102
Working paper / National Bureau of Economic Research, Inc.
92
NBER Working Paper
89
International journal of contemporary hospitality management
79
Management science : journal of the Institute for Operations Research and the Management Sciences
78
Journal of hospitality marketing & management
77
Discussion paper / Centre for Economic Policy Research
75
Journal of travel and tourism marketing
67
Journal of economic psychology : research in economic psychology and behavioral economics
64
Services marketing quarterly
64
Economics letters
62
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
The service industries journal
62
Europäische Hochschulschriften / 5
57
Gabler Edition Wissenschaft
55
Journal of economic behavior & organization : JEBO
55
European journal of operational research : EJOR
54
International journal of industrial organization
54
Cogent business & management
49
Journal of service research : JSR
48
SpringerLink / Bücher
47
The American economic review
42
Federal Reserve Bulletin
41
CESifo working papers
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Psychology & marketing
39
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
38
European journal of marketing : EJM
37
Journal of retailing
37
Tourism management : research, policies, practice
36
Working paper
36
Discussion papers / CEPR
35
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
35
Operations research
35
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ECONIS (ZBW)
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
7
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
8
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
9
Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo
;
Sung, Hye Jin
;
Kim, Hyun Young
- In:
Service business
14
(
2020
)
4
,
pp. 533-551
Persistent link: https://www.econbiz.de/10012417970
Saved in:
10
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
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