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Robot
8
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Customer satisfaction
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Kundenzufriedenheit
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Chiang, Ai-Hsuan
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Andriella, Antonio
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Becker, Marc
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Chou, Szu-Yu
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Coll, Santiago Forgas
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Rejón-Guardia, Francisco
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Trimi, Silvana
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Service business
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Springer eBook Collection
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
CESifo working papers
13
Journal of service management
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Transportation research / E : an international journal
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
The service industries journal
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ERIM report series research in management
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Ivanov, Stanislav
;
Webster, Craig
;
Seyitoğlu, Faruk
- In:
Service business
17
(
2023
)
1
,
pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
The effects of gender and personality of robot assistants on customers’ acceptance of their service
Coll, Santiago Forgas
;
Huertas-Garcia, Ruben
; …
- In:
Service business
16
(
2022
)
2
,
pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
Saved in:
6
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
7
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
8
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
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