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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
48
Konsumentenverhalten
48
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Customer integration
8
Dienstleistungsmarketing
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Kundenintegration
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
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Dienstleistungssektor
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Markenführung
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Retail trade
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Service industry
7
relationship marketing
7
Brand image
6
Markenimage
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Dienstleistung
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Services
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Telecommunications industry
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47
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Leisen Pollack, Birgit
3
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2
Greene, Henry
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Thaichon, Park
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1
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1
Campos, Pimenta, Marco Tulio
1
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1
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1
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1
Celuch, Kevin
1
Chamorro, Antonio
1
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1
Clouse, Shawn F.
1
Crawford, Heather
1
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1
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1
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1
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1
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Services marketing quarterly
Journal of retailing and consumer services
373
Journal of business research : JBR
168
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
50
Tourism management : research, policies, practice
50
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
Psychology & marketing
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
International journal of electronic customer relationship management : IJECRM
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
The TQM journal : the international review of organizational improvement
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
27
Journal of marketing
27
Marketing intelligence & planning
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
22
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ECONIS (ZBW)
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
3
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
5
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
8
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
9
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
10
The role of active identification in driving retail customer feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
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