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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
90
Relationship marketing
90
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
48
Konsumentenverhalten
48
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Customer integration
8
Dienstleistungsmarketing
8
Kundenintegration
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Dienstleistung
5
Services
5
Telecommunications industry
5
Telekommunikationssektor
5
Betriebliche Wertschöpfung
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English
42
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Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
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1
Black, Gregory S.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Clouse, Shawn F.
1
Crawford, Heather
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dowell, David
1
Dwivedi, Abhishek
1
Esteves, Fabia
1
Fernandes, Teresa
1
Gabay, Gillie
1
Gao, Yuhui
1
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1
Ghantous, Nabil
1
Gray, David
1
Greene, Henry
1
Hafezniya, Hanieh
1
Handrito, Radityo Putro
1
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1
Heinonen, Johanna
1
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1
Israilov, Baiastan
1
Jabarzadeh, Younis
1
Jeon, Hoseong
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
42
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
3
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
4
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
5
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
6
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
7
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
8
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
9
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
10
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
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