//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The TQM journal : the international review of organizational improvement"
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
82
Kundenzufriedenheit
82
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
32
Quality management
32
Qualitätsmanagement
32
Relationship marketing
32
Consumer behaviour
25
Konsumentenverhalten
25
Customer service
10
Kundenservice
10
Customer loyalty
9
Higher education institution
9
Hochschule
9
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Hospital
6
India
6
Indien
6
Krankenhaus
6
Measurement
6
Messung
6
Viral marketing
6
Virales Marketing
6
Customer value
5
E-commerce
5
Electronic Commerce
5
Kundenwert
5
Students
5
Studierende
5
Tourism
5
Tourismus
5
Gastronomie
4
Italien
4
Italy
4
Kano model
4
New product development
4
more ...
less ...
Online availability
All
Undetermined
43
Free
5
Type of publication
All
Article
82
Type of publication (narrower categories)
All
Article in journal
82
Aufsatz in Zeitschrift
82
Conference paper
6
Konferenzbeitrag
6
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
82
Author
All
Dandis, Ala' Omar
4
Baccarani, Claudio
3
Shahin, Arash
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
2
Ni, Arnt Kyawt
2
Sahney, Sangeeta
2
Vigolo, Vania
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Seema
1
Awwad, Mohammad Suleiman
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Boly, Vincent
1
Bouranta, Nancy
1
Cano-Kourouklis, Michele
1
Cappelli, Lucio
1
Cazzaro, Manuela
1
Chang, Pi-Yun
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
more ...
less ...
Published in...
All
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
82
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Statistical validation of critical aspects of the Net Promoter Score
Cazzaro, Manuela
;
Chiodini, Paola Maddalena
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 191-209
Persistent link: https://www.econbiz.de/10014460344
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
4
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
5
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
6
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
7
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
8
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
9
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->