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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
124
Service quality
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Kundenservice
9
India
8
Indien
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Students
8
Studierende
8
Total quality management
7
Performance measurement
6
Performance-Messung
6
Arbeitsschutz
5
Bankgeschäft
5
Banking services
5
Customer value
5
Dienstleistungssektor
5
E-commerce
5
Electronic Commerce
5
Evaluation
5
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9
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Article
122
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124
Aufsatz in Zeitschrift
124
Conference paper
10
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10
Collection of articles of several authors
2
Sammelwerk
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1
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1
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English
124
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Antony, Jiju
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Palumbo, Rocco
3
Shahin, Arash
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Ilyas, Maryam
2
Li, Li
2
McDermott, Olivia
2
Moyes, David
2
Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
2
Abosag, Ibrahim
1
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Adamidou, Afroditi
1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
124
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
3
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
4
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
5
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
6
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
7
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
8
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
9
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
10
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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