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~isPartOf:"The international journal of productivity and performance management : IJPPM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Betriebliche Kennzahl"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"KPI (Key performance indicator)"
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Betriebliche Kennzahl
Dienstleistungsqualität
Performance measurement
213
Performance-Messung
213
Performance management
50
Performance-Management
49
Quality management
49
Qualitätsmanagement
49
Firm performance
36
Unternehmenserfolg
36
Balanced Scorecard
34
Balanced scorecard
34
Lieferkette
25
Supply chain
25
Bibliometrics
15
Bibliometrie
15
Service quality
14
Measurement
13
Industrie
12
KMU
12
Manufacturing industries
12
SME
12
Business process management
11
Hospital
11
Krankenhaus
11
Prozessmanagement
11
Strategic management
11
Strategisches Management
11
Human Resource Management
9
Implementation
9
Messung
9
Personalmanagement
9
Einführung
8
Financial ratio
8
Großbritannien
8
Nonprofit organization
8
Nonprofit-Organisation
8
Performance
8
Sustainability
8
United Kingdom
8
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1
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1
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22
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He, Zhen
2
Zhang, Min
2
Agyei-Mensah, Ben
1
Baird, Kevin
1
Bartolini, Monica
1
Baser, Onur
1
Brun, Alessandro
1
Cagnazzo, Luca
1
Chae, Seong Wook
1
Chan, Ya-hui
1
Chang, Tsang-Chuan
1
Chatzoglou, Prodromos
1
Chatzoudes, Dimitrios
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Kuen-Suan
1
Cinaroglu, Songul
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Diamantidis, Anastasios
1
Halachmi, Arie
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kolahi, Bahare
1
Kour, Sumeet
1
Lee, Heeseok
1
Li, Xiangyang
1
Lin, C. L.
1
Lin, Shu-ping
1
Moxham, Claire
1
Naeem, Hummayoun
1
Park, Sungbum
1
Raffoni, Anna
1
Saljoughian, Mohammad
1
Shahin, Arash
1
Sharma, Jyoti
1
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The international journal of productivity and performance management : IJPPM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
19
Benchmarking : an international journal ; BIJ
14
International journal of services and operations management
13
International journal of quality & reliability management
12
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
11
International journal of productivity and quality management : IJPQM
11
International journal of hospitality management
10
The international journal of productivity and performance management
10
SpringerLink / Bücher
9
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Tourism management : research, policies, practice
7
Finance research letters
6
International journal of economics and finance
6
International journal of production economics
6
International journal of quality and service sciences
6
The TQM journal : the international review of organizational improvement
6
European journal of operational research : EJOR
5
Health care management review : HCM review
5
International journal of business excellence
5
Journal of hospitality marketing & management
5
Journal of retailing and consumer services
5
Lehrbuch
5
Measuring business excellence : the journal of organizational performance management
5
Total quality management & business excellence
5
Business horizons
4
Gabler Edition Wissenschaft
4
International business and economics research journal
4
International journal of business information systems : IJBIS
4
International journal of business performance management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of services and standards
4
Jahrbuch für Controlling und Rechnungswesen
4
Long range planning : LRP ; international journal of strategic management
4
Public management review
4
The journal of services marketing
4
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ECONIS (ZBW)
22
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
3
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
The effectiveness of strategic performance measurement systems
Baird, Kevin
- In:
The international journal of productivity and …
66
(
2017
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011647363
Saved in:
6
Rethinking balanced scorecard (BSC) measures : formative versus reflective measurement models
Park, Sungbum
;
Lee, Heeseok
;
Chae, Seong Wook
- In:
The international journal of productivity and …
66
(
2017
)
1
,
pp. 92-110
Persistent link: https://www.econbiz.de/10011647507
Saved in:
7
Divisional performance measurement in the retail financial service sector : an empirical study
Agyei-Mensah, Ben
- In:
The international journal of productivity and …
66
(
2017
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10011661637
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
10
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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