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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
Relationship marketing
14
Customer loyalty
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Customer retention
5
Kundenbindung
5
Loyalty
5
Dienstleistungsqualität
4
Lieferantenmanagement
4
Service quality
4
Supplier relationship management
4
B-to-B-Marketing
3
Business-to-business marketing
3
Satisfaction
3
Financial services
2
Finanzdienstleistung
2
Marketing management
2
Marketingmanagement
2
Structural equation model
2
Strukturgleichungsmodell
2
Trust
2
Advertising
1
Advertising agencies
1
Advertising industry
1
Agency theory
1
Bank
1
Bank marketing
1
Banking industry
1
Bankmarketing
1
Beschaffung
1
Betriebliche Wertschöpfung
1
Business-to-business
1
CSR image
1
Commitment
1
Confidence
1
Consumer behavior
1
Corporate Social Responsibility
1
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7
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Article
14
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Article in journal
Aufsatz in Zeitschrift
14
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English
14
Author
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Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Basso, Kenny
1
Bucic, Tania
1
Chen, Sixing
1
Cuesta-Valiño, Pedro
1
Fraering, Martin
1
Ji, Chen
1
Le Nguyen Hau
1
Lee, Richard
1
Levin, Elizabeth
1
Luu, Ngoc
1
Ma, Jianmei
1
Minor, Michael
1
Mittal, Banwari
1
Ngo, Liem Viet
1
Núñez-Barriopedro, Estela
1
Ouschan, Robyn
1
Pablo-Marti, Federico
1
Pham Hung Cuong
1
Pérez, Andrea
1
Quach, Sara
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Ramaseshan, B.
1
Rodríguez del Bosque, Ignacio A.
1
Santos, Christiane Pizzutti dos
1
Shi, Wenhua
1
Song, Yiping
1
Tan, Jon Chiew Kwee
1
Terres, Mellina da Silva
1
Thaichon, Paramaporn
1
Xia, Xin
1
Yang, Shuai
1
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The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
50
Journal of business research : JBR
21
The service industries journal
17
Journal of hospitality marketing & management
16
Cogent business & management
15
International journal of contemporary hospitality management
13
International journal of hospitality management
12
The international journal of bank marketing : IJBM
12
Asia Pacific journal of marketing and logistics
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Journal of the Academy of Marketing Science
9
Journal of strategic marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of electronic customer relationship management : IJECRM
7
Journal of Asian finance, economics and business : JAFEB
7
Service business
7
Australasian marketing journal
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Marketing intelligence & planning
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
African journal of business and economic research : AJBER
5
International journal of business excellence
5
International journal of business information systems : IJBIS
5
Journal for global business advancement : JGBA
5
Journal of African business
5
Journal of financial services marketing
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
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ECONIS (ZBW)
14
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1
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10
of
14
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date (oldest first)
1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
3
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
4
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
5
The impact of creative competence and project management on longevity of the client-advertising agency relationship
Levin, Elizabeth
;
Thaichon, Paramaporn
;
Quach, Sara
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 274-286
Persistent link: https://www.econbiz.de/10011486558
Saved in:
6
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
7
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
8
An agency theory scale for financial services
Tan, Jon Chiew Kwee
;
Lee, Richard
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 393-405
Persistent link: https://www.econbiz.de/10011387944
Saved in:
9
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
10
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
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