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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Internet-Vertrieb"
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Beziehungsmarketing
Kundenzufriedenheit
Online retailing
51
Online-Handel
51
Consumer behaviour
32
Konsumentenverhalten
32
E-commerce
20
Electronic Commerce
20
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
15
Relationship marketing
15
Internet
8
Internet marketing
8
Online-Marketing
8
Website
7
Viral marketing
6
Virales Marketing
6
Einzelhandel
5
Retail trade
5
Brand image
3
Brand management
3
Confidence
3
Customer experience
3
Customer value
3
Data Mining
3
Data mining
3
Innovation adoption
3
Innovationsakzeptanz
3
Kundenwert
3
Markenführung
3
Markenimage
3
Personalisierung
3
Personalization
3
Reisevermittler
3
Social Web
3
Social web
3
Taiwan
3
Travel agency
3
Vertrauen
3
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Article
22
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22
Aufsatz in Zeitschrift
22
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English
22
Author
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Ahmad, Hassan
1
Ahn, Kwanghoon
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Amirtha, Raman
1
Anaza, Nwamaka A.
1
Arntzen, Erik
1
Barrera, Ramón Barrera
1
Butt, Asad
1
Carlson, Jamie
1
Carrión, Gabriel Cepeda
1
Chen, Yi-ling
1
Chih, Wen-hai
1
Chiu, Hung-chang
1
Chowdhury, Noman H.
1
Chung, Namho
1
Cicmil, Svetlana
1
Dabholkar, Pratibha A.
1
Dimitriadis, Sergios
1
Fagerstrøm, Asle
1
Foxall, Gordon R.
1
Goode, Mark M. H.
1
Gounaris, Spiros
1
Ha, Hong Youl
1
Harris, Lloyd C.
1
Hsu, Li-chun
1
Jaiswal, Anand K.
1
Kim, Jong Min
1
Kim, Jung-Hwan
1
Kim, Minjeong
1
Kim, Young
1
Klaus, Philipp
1
Laroche, Michel
1
Lee, Eunkyung
1
Lee, Je-won
1
Lee, Jong-Won
1
Lee, Yong-Ki
1
Lin, Hsin-hui
1
Mazaheri, Ebrahim
1
Muzaffar, Asif
1
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The journal of services marketing
The service industries journal
Journal of retailing and consumer services
120
Journal of business research : JBR
48
International journal of electronic marketing and retailing : IJEMR
32
Journal of internet commerce
26
International journal of business information systems : IJBIS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of retail & distribution management
20
International journal of retail and distribution management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
Asia Pacific journal of marketing and logistics
17
International journal of electronic customer relationship management : IJECRM
17
International journal of internet marketing and advertising : IJIMA
17
Journal of retailing
17
Cogent business & management
16
Electronic commerce research
16
Journal of electronic commerce research : JECR
16
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
16
International journal of e-business research : an official publication of the Information Resources Management Association
14
International journal of electronic commerce : IJEC
14
Tourism management : research, policies, practice
14
International journal of hospitality management
13
Journal of strategic marketing
13
The international review of retail, distribution and consumer research
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Psychology & marketing
11
International journal of production economics
10
Electronic commerce research and applications
9
International journal of technology marketing : IJTMkt
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Information systems and e-business management : ISeB
8
Journal of customer behaviour
8
Journal of hospitality marketing & management
8
Journal of marketing management : MM
8
Journal of open innovation : technology, market, and complexity
8
Journal of the Academy of Marketing Science
8
Journal of travel and tourism marketing
8
Service business
8
International journal of consumer studies
7
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ECONIS (ZBW)
22
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1
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
2
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
3
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
4
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
7
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
8
Improving customer website involvement through experiential marketing
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 885-900
Persistent link: https://www.econbiz.de/10010394605
Saved in:
9
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
10
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
1
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