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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Markenführung"
~subject:"Service quality"
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Search: subject:"experience"
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Markenführung
Service quality
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
156
Konsumentenverhalten
156
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
111
Holiday behaviour
68
Urlaubsverhalten
68
Tourism
61
Tourismus
61
Customer service
43
Kundenservice
43
Tourism industry
40
Tourismuswirtschaft
40
Tourism marketing
38
Tourismusmarketing
38
Customer integration
37
Kundenintegration
37
Emotion
36
Dienstleistungssektor
33
Service industry
33
Customer experience
31
Social Web
26
Social web
26
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Satisfaction
23
USA
23
United States
23
Value creation
23
Betriebliche Wertschöpfung
22
Brand management
22
Dienstleistung
21
Brand image
20
Loyalty
20
Markenimage
20
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1
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Article
129
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Article in journal
129
Aufsatz in Zeitschrift
129
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English
129
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Klaus, Philipp
5
Hollebeek, Linda D.
4
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gustafsson, Anders
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Valdimar Sigurdsson
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Baity, Mohamed
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Bani-Melhem, Shaker
1
Barnes, Donald C.
1
Barrio-García, Salvador del
1
Beatty, Sharon E.
1
Becerra, Enrique
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Black, Hulda G.
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
Bordian, Mariia
1
Bove, Liliana L.
1
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The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
297
Journal of business research : JBR
240
International journal of hospitality management
165
The journal of product & brand management
106
The journal of brand management : an international journal
101
The service industries journal
89
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
69
Cogent business & management
60
Asia Pacific journal of marketing and logistics
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
55
Journal of service management
54
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of strategic marketing
51
Marketing intelligence & planning
48
Service business
48
Tourism management : research, policies, practice
46
Psychology & marketing
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
European journal of marketing : EJM
40
SpringerLink / Bücher
40
The TQM journal : the international review of organizational improvement
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of the Academy of Marketing Science
33
International journal of internet marketing and advertising : IJIMA
32
The international journal of bank marketing : IJBM
31
Journal of marketing
30
International journal of quality and service sciences
28
Journal of promotion management : innovations in planning and applied research
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Journal of air transport management
27
Journal of retailing
27
Journal of service research
27
European journal of marketing
25
Journal of service theory and practice : JSTP
25
Total quality management & business excellence
25
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ECONIS (ZBW)
129
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
The building blocks of luxury accommodation experiences : a meta-ethnographic synthesis
Manfreda, Anita
;
Presbury, Rajka
;
Richardson, Scott
; …
- In:
Tourism management perspectives : TMP
41
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013209406
Saved in:
3
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
The effect of customers' brand
experience
on brand evangelism : the case of luxury hotels
Purohit, Sonal
;
Hollebeek, Linda D.
;
Das, Manish
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310332
Saved in:
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