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~isPartOf:"The journal of services marketing"
~subject:"Online-Handel"
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Search: subject_exact:"Kundennähe"
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Online-Handel
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
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Service quality
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Customer service
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Ahmad, Hassan
1
Ahn, Kwanghoon
1
Al-Hawari, Mohd Ahmad
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Ali, Fayaz
1
Anaza, Nwamaka A.
1
Butt, Asad
1
Carlson, Jamie
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Chowdhury, Noman H.
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Chung, Namho
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Lee, Jong-Won
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The journal of services marketing
Journal of retailing and consumer services
88
Journal of business research : JBR
37
International journal of electronic marketing and retailing : IJEMR
21
Electronic commerce research
17
International journal of business information systems : IJBIS
16
International journal of retail & distribution management
16
International journal of internet marketing and advertising : IJIMA
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
The international review of retail, distribution and consumer research
10
International journal of technology marketing : IJTMkt
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Marketing intelligence & planning
9
The service industries journal
9
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
SpringerLink / Bücher
8
Cogent business & management
7
Journal of management information systems : JMIS
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Technological forecasting & social change : an international journal
6
Tourism management : research, policies, practice
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ECONIS (ZBW)
7
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1
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
2
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
3
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
4
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
5
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
6
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
7
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
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