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~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
~subject:"Supply chain"
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Search: subject:"Management"
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Relationship marketing
Supply chain
Beziehungsmarketing
225
Consumer behaviour
159
Konsumentenverhalten
159
Customer satisfaction
151
Kundenzufriedenheit
151
Dienstleistungsqualität
149
Service quality
149
Customer service
75
Kundenservice
75
Dienstleistungssektor
62
Service industry
62
Beschwerdemanagement
43
Complaint management
43
Services
41
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Dienstleistungsmarketing
33
Services marketing
33
Brand management
31
Markenführung
31
Emotion
30
USA
30
United States
30
Betriebliche Wertschöpfung
25
Lieferantenmanagement
25
Supplier relationship management
25
Value creation
25
Customer experience
24
Einzelhandel
23
Retail trade
23
Innovation
18
Satisfaction
18
Service encounter
18
Social Web
18
Social web
18
Arbeitszufriedenheit
17
Brand image
17
Customer engagement
17
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4
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225
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225
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225
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English
225
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Leisen Pollack, Birgit
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Neale, Larry
2
Patterson, Paul G.
2
Payne, Adrian
2
Poddar, Amit
2
Rosenbaum, Mark
2
Taylor, Shirley F.
2
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The journal of services marketing
International journal of production economics
1,933
International journal of production research
1,582
European journal of operational research : EJOR
1,086
Journal of business research : JBR
760
Transportation research / E : an international journal
670
Journal of retailing and consumer services
645
Industrial marketing management : the international journal for industrial and high-tech firms
577
SpringerLink / Bücher
507
International journal of logistics systems and management
494
International journal of logistics : research and applications
359
Supply chain management : an international journal
345
Omega : the international journal of management science
344
The international journal of logistics management
329
The journal of business & industrial marketing
305
International journal of hospitality management
296
Production and operations management : an international journal of the Production and Operations Management Society
264
Management science : journal of the Institute for Operations Research and the Management Sciences
251
International journal of physical distribution & logistics management : IJPD & LM
248
Journal of purchasing and supply management
245
Journal of operations management
230
Manufacturing & service operations management : M & SOM
230
International journal of services and operations management
220
Logistics
209
International journal of procurement management
205
The service industries journal
202
Computers & operations research : and their applications to problems of world concern ; an international journal
190
Journal of the Academy of Marketing Science
181
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
175
Journal of industrial engineering and management : JIEM
173
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
172
Journal of business logistics : JBL
171
International journal of logistics systems and management : IJLSM
169
Journal of strategic marketing
167
Springer eBook Collection
167
International journal of integrated supply management : IJISM
164
IEEE transactions on engineering management : EM
159
Cogent business & management
158
International journal of electronic customer relationship management : IJECRM
157
Supply chain management
157
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ECONIS (ZBW)
225
Showing
1
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10
of
225
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date (oldest first)
1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
6
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
7
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
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