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~isPartOf:"The service industries journal"
~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"Vergleich"
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Search: subject_exact:"Nationalchina"
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Innovation
Relationship marketing
Service quality
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Beziehungsmarketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
10
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10
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10
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10
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8
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E-commerce
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6
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6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
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4
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4
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38
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Chang, Hong-Sheng
2
Lin, Wen-bao
2
Tsaur, Sheng-hshiung
2
Wang, Chih-hung
2
Chang, Hung-fan
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
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1
Chiang, Yi-fang
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Chih, Wen-hai
1
Hsiao, Han-Liang
1
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1
Hsu, Maxwell K.
1
Hsu, Wei
1
Hsu, Wen-hsin
1
Huang, Leo
1
Huang, Li-shia
1
Huang, Tung Chun
1
Hung, Yu-chung
1
Jeng, Shih-ping
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1
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1
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1
Lin, Thomas W.
1
Liu, Chang-yung
1
Liu, Tsung-chi
1
Luo, Chih-ming Arthur
1
Ou, Wei-ming
1
Pai, Fan-yun
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of air transport management
22
Technological forecasting & social change : an international journal
21
International journal of hospitality management
18
Tourism management : research, policies, practice
13
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of technology management : IJTM
10
International journal of services and standards
9
Journal of hospitality marketing & management
9
International journal of electronic customer relationship management : IJECRM
8
Journal of business ethics : JOBE
8
Journal of travel and tourism marketing
8
Managing service quality : MSQ ; an international journal
8
Service business
8
International journal of services technology and management
7
Review of Pacific Basin financial markets and policies
7
Asia Pacific journal of marketing and logistics
6
Management decision : MD
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
The international journal of human resource management
6
The journal of business & industrial marketing
6
The journal of services marketing
6
Chinese management studies : CMS
5
Global journal of business research : GJBR
5
Innovation: organization & management : IOM
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of management & enterprise development : IJMED
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
International business and economics research journal
4
Journal of business research : JBR
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing and consumer services
4
Management research review
4
Maritime policy and management : MPM
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Services marketing quarterly
4
The TQM journal : the international review of organizational improvement
4
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ECONIS (ZBW)
38
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38
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1
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
3
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
4
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
5
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
6
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
7
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
8
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
9
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
10
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
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