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~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Theorie"
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Search: subject_exact:"Quality function deployment"
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Customer satisfaction
Theorie
Quality management
237
Qualitätsmanagement
237
Dienstleistungsqualität
43
Service quality
43
Firm performance
36
Standardisierung
36
Standardization
36
Unternehmenserfolg
36
quality management
35
Lean Management
33
Lean management
33
Bibliometrics
29
Bibliometrie
29
Performance measurement
26
Performance-Messung
26
Product quality
26
Produktqualität
26
Lean Production
23
Lean production
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Kundenzufriedenheit
22
Industrie
21
Manufacturing industries
21
Six Sigma
21
total quality management
21
Business process management
17
Prozessmanagement
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ISO 9001
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SME
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Lieferkette
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Supply chain
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service quality
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Lean Six Sigma
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TQM
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Employee suggestion system
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27
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Park, Sang-June
3
Yi, Youjae
3
Cudney, Elizabeth A.
2
Lee, Yeong-Ran
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Materla, Tejaswi
2
Abebe, Birhanu Beshah
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Albuquerque, André Philippi Gonzaga de
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Total quality management & business excellence
International journal of production research
117
International journal of productivity and quality management : IJPQM
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of quality & reliability management
43
International journal of production economics
39
The TQM journal : the international review of organizational improvement
38
Europäische Hochschulschriften / 5
37
European journal of operational research : EJOR
34
Gabler Edition Wissenschaft
25
International journal of services and operations management
16
Quality management journal : QMJ
15
International journal of quality and service sciences
14
European journal of industrial engineering : EJIE
13
International journal of contemporary hospitality management
13
Product reliability, maintainability, and supportability handbook
13
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Springer eBook Collection / Business and Economics
10
The service industries journal
10
Total quality management als Erfolgsstrategie
10
International journal of six sigma and competitive advantage : IJSSCA
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
9
Berichte aus der Betriebswirtschaft
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of business economics : JBE
8
Journal of industrial engineering and management : JIEM
8
Business process management journal
7
Cogent business & management
7
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
Journal of industrial engineering international
7
Journal of the Operational Research Society
7
Qualitätsmanagement
7
The journal of services marketing
7
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ECONIS (ZBW)
27
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1
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
4
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
5
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
6
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
7
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
8
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
9
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
10
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
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