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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Firm performance"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
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Firm performance
Relationship marketing
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Business process management
45
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
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Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
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Lernende Organisation
37
Industrie
36
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36
Measurement
35
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Collection of articles of several authors
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162
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13
Konferenzbeitrag
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English
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Casadesús, Martí
4
Dahlgaard, Jens Jörn
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Marimon, Frederic
4
Bagur-Femenías, Llorenç
3
Dahlgaard-Park, Su Mi
3
Evans, James R.
3
Perramon, Jordi
3
Petnji Yaya, Luc Honore
3
Wayhan, Victor B.
3
Yang, Ching-chow
3
Asif, Muhammad
2
Balderson, Erica L.
2
Chen, Ching-fu
2
Delić, Milan
2
Ghasem Rezaei
2
Kamberović, Bato
2
Khumawala, Basheer M.
2
Ku, Edward C. S.
2
Li, Eldon Yu-zen
2
Lin, Ying-fen
2
Pantouvakis, Angelos
2
Psomas, Evangelos
2
Radlovački, Vladan
2
Sadeghi, Laleh
2
Shahin, Arash
2
Shaio Yan Huang
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Wu, Shwu-Ing
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Abdul Kadar Muhammad Masum
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Abdullateef, Aliyu Olayemi
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Afazeli, Siamack
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Al-dweeri, Rami M. O. O.
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Alič, Milena
1
Almani, Ahmad
1
Alonso-Almeida, M. Mar
1
Alsmadi, Majed
1
Amat Salas, Oriol
1
Amorim, Marlene
1
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1
Aslan Amat Senin
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,274
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
577
International journal of hospitality management
421
Cogent business & management
355
Strategic management journal
304
The journal of business & industrial marketing
269
Journal of business ethics : JOBE
245
International journal of production economics
239
The service industries journal
239
The journal of services marketing
229
Small business economics : an entrepreneurship journal
225
Technological forecasting & social change : an international journal
219
International business review : the official journal of the European International Business Academy
216
Journal of the Academy of Marketing Science
204
Journal of strategic marketing
202
Management decision : MD
183
International journal of contemporary hospitality management
181
The journal of corporate finance : contracting, governance and organization
179
International journal of economics and finance
167
Journal of Asian finance, economics and business : JAFEB
162
Tourism management : research, policies, practice
159
Applied economics
151
Journal of marketing
150
International journal of economics and financial issues : IJEFI
144
Finance research letters
142
International journal of electronic customer relationship management : IJECRM
142
The international journal of human resource management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
137
International journal of innovation management
136
Journal of banking & finance
134
Journal of business venturing
133
Pacific-Basin finance journal
132
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
Journal of hospitality marketing & management
127
Journal of world business : JWB
125
Corporate social responsibility and environmental management
124
Journal of service research : JSR
124
International entrepreneurship and management journal
122
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ECONIS (ZBW)
162
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1
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10
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162
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1
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
2
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
3
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
4
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
5
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
6
How does Six Sigma influence creativity and corporate performance through exploration and exploitation?
Hwang, Gee Hyun
;
Lee, Kun Chang
;
Seo, Young Wook
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1668-1684
Persistent link: https://www.econbiz.de/10011962120
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
9
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
Saved in:
10
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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