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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~source:"econis"
~subject:"Brand image"
~subject:"Customer satisfaction"
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Brand image
Customer satisfaction
Kundenzufriedenheit
170
Dienstleistungsqualität
136
Service quality
136
Quality management
69
Qualitätsmanagement
69
Consumer behaviour
66
Konsumentenverhalten
66
Beziehungsmarketing
59
Relationship marketing
59
service quality
34
Taiwan
28
customer satisfaction
27
Product quality
22
Produktqualität
22
Measurement
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Messung
18
Higher education institution
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Hochschule
13
Arbeitszufriedenheit
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Job satisfaction
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Customer service
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Kano model
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higher education
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satisfaction
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E-commerce
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Electronic Commerce
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Emotion
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Kundenwert
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Online-Handel
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English
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Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Marimon, Frederic
3
Santouridis, Ilias
3
Wu, Shwu-ing
3
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
He, Zhen
2
Hyŏn, Chae-hun
2
Jang, Jiun-yi
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Pai, Fan-Yun
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Pakdil, Fatma
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Petnji Yaya, Luc Honore
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Raharjo, Hendry
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Shahin, Arash
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Silveira, Amélia
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Trivellas, Panagiotis
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Tsao, Wen-chin
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Yeh, Tsu-Ming
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Yuen, Kum Fai
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Zhang, Min
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Adel, Riham
1
Al-dweeri, Rami M. O. O.
1
Albayrak, Tahir
1
Aleksic, Aleksandar
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
626
Journal of retailing and consumer services
616
International journal of hospitality management
401
The journal of product & brand management
250
The journal of brand management : an international journal
222
The journal of services marketing
200
Tourism management : research, policies, practice
192
Journal of travel and tourism marketing
189
The service industries journal
186
Psychology & marketing
171
Journal of hospitality marketing & management
169
Asia Pacific journal of marketing and logistics
168
International journal of contemporary hospitality management
155
Cogent business & management
139
European journal of marketing : EJM
130
Services marketing quarterly
108
Journal of the Academy of Marketing Science
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of strategic marketing
101
Journal of air transport management
97
Tourism management perspectives : TMP
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
95
Journal of marketing
94
Service business
93
Journal of service research : JSR
89
Marketing intelligence & planning
88
Industrial marketing management : the international journal for industrial and high-tech firms
87
Journal of international consumer marketing
86
The TQM journal : the international review of organizational improvement
83
Journal of marketing communications
81
Marketing letters : a journal of research in marketing
80
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
78
Journal of Asian finance, economics and business : JAFEB
78
Journal of service management
76
SpringerLink / Bücher
75
International journal of consumer studies
74
International journal of productivity and quality management : IJPQM
74
Journal of marketing management : MM
74
Journal of Islamic marketing
73
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ECONIS (ZBW)
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1
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
7
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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8
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
A study on the antecedents and consequences of customer delight
Dey, Soma
;
Ghosh, Sanjukta
;
Datta, Biplab
;
Barai, Parama
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10011729369
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