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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Customer satisfaction"
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Qualitätsmanagement
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
126
Service quality
126
Quality management
60
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
service quality
34
customer satisfaction
28
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Arbeitszufriedenheit
12
Job satisfaction
12
Hospital
10
Kano model
10
Krankenhaus
10
higher education
10
satisfaction
10
Students
9
Studierende
9
Customer service
8
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Service industry
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
Patienten
7
Patients
7
customer loyalty
7
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Undetermined
25
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Article
60
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Article in journal
60
Aufsatz in Zeitschrift
60
Conference paper
4
Konferenzbeitrag
4
Case study
3
Fallstudie
3
Language
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English
60
Author
All
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Dahlgaard, Jens Jörn
2
Kuo, Tsuang
2
Marimon, Frederic
2
Wang, Kung-Jeng
2
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
1
Baković, Tomislav
1
Bernardo, Merce
1
Borgianni, Yuri
1
Bravi, Laura
1
Broncano Santiago, Gutierrez
1
Bulut, Emrah
1
Calabrese, Armando
1
Callejo Miguel, Blanco
1
Carlgren, Lisa
1
Casadesús, Martí
1
Cassia, Fabio
1
Chang, Hsiu-Chen
1
Chang, Lawrence
1
Chang, Tsun-jin
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
1
Chen, Chi-huang
1
Chen, Chih Ta
1
Chen, I-Wen
1
Chen, James C.
1
Chen, Jih-kuang
1
Chen, Ming-Kuen
1
Chen, S. C.
1
Chen, Wan-hong
1
Cheng, Wan Jung
1
Chien, Kang-Min
1
Cockalo, Dragan
1
Corbò, Michele
1
Crostack, Horst-Artur
1
Dabestani, Reza
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
Berichte zum Generic-Management
4
Europäische Hochschulschriften / 5
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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ECONIS (ZBW)
60
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
3
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
7
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
8
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
10
Quality function deployment modelling to enhance industrialised building system adoption in housing projects
Haron, Nuzul Azam
;
Hamzah Abdul Rahman
;
Wang, Chen
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 703-718
Persistent link: https://www.econbiz.de/10011388378
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